EUROPCAR CAR RENTAL REVIEWS IN IRELAND

Like: Efficient, no issues
Dislike: A little detached

We had a very frustrating experience where we were not allowed to take the car off the lot without purchasing additional insurance, despite showing them proof of coverage. This has been an ongoing process to get this money refunded.

Counter staff refused to give me a car unless I pay for the upgraded insurance that would cost 300 euro so I refused to pay as the car was to come with insurance and I also have coverage with my credit card I asked would the put a hold for the overage on my card and they refused.

Europcar was a good overall experience.

When my husband picked up the car we had already paid the car in full online. We did not need collision and theft because we were covered under our matercard. we even brought a letter to prove this. When he picked up the car they said we needed to put 5,000$ euros on our mastercard in case of an accident. we only had a limit of 8,000 canadian on the cars so 5,000$ euros was exceeding the limit. Finally we had to take their insurance which came to about 1,000$ Canadian. Plus we had to pay for airport tax of 25 euro which was not indicated on line when I booked the car. So 1,000$ more for the car kind of ruined our holiday. We had a fender bender during our trip so good thing we had insurance but the mastercard would also have covered it without having spent the extra 1000$ canadian. .

Like: Good experience and received a free upgrade
Dislike: Maybe the wait time caqn be improved

Car was good, pickup process was smooth and fast at pick up desk, attendant in car park was efficient and friendly for both pickup and return. I like that they allow for normal "wear and tear". However better signage is needed when returning cars to the actual terminal as it's very easy to drive by the return parking lot entrance.

Tried to make us buy the most expensive insurance without discussing it with us.

The man working the counter at cork airport was absolutely great helped me out a lot when I had to call as my flight was delayed a credit to your company

Like: No real hard sell, just good negotiating

Dislike: did not like that i had to pay 19e per day for insurance as credit card and excess did not match, that was a surprise i could have done without. good car though and easy on petrol.

Did not have my records when I got to counter! Lousy directions to return the car.

Everything was OK!

Car had Aircon even though it wasn't guaranteed which was great because we got one of the few weeks you'd need it in Ireland!

The agent at check in told me she was upgrading my vehicle free of charge. This was not even an option to decline as she handed me the keys and told me she went ahead an upgraded me to a BMW for free. We later found out that we were charged over 300 Euro for the upgrade which the company then refused to refund. Re read your contract before signing anything! Lesson learned!

Was offered an upgrade which was good advice. However I was told I would have to pay extra as the car was being returned to another depot despite the receipt showing I had paid in full! I am waiting to see if I am charged for just the upgrade or both. Either way I did not want this ort of hassle when going to a funeral.

Didn’t have advertised model but had similar make

They lied about the excess cover that I had taken out privately. They are complete con artists working on commission and will say anything to get you to pay more. The rental is not on airport as listed it is a bus trip away which took 20 minutes to arrive. Would never use europcar again