CAR RENTAL REVIEWS ON EUROPCAR AT PHUKET AIRPORT, HKT

Dislike: Got to buy insurance again

The service and experience exceeded my expectations.

Awesome booking platform. Best service at an affordable price.

Nil

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Instead of Almera we got new Yaris bit with engine 1.2liter. Car on Phuket with this engine is disaster. Not recommended for 4 people. Uphill ride is so slow, u can walk faster...

Europcar counter is in the international terminal but we landed in domestic terminal.Therefore it was a little difficult to find the counter and had to walk a bit.

It was good to show many choices of cars and providers. Easy to use.

The exterior of car is very dirty. The staff told us that it was because of the rain the previous day. We had to accept this dirty car since we were told that all cars in Europcar were fully booked. The pickup and drop off location is wrong. It’s not “call for pickup”. Actually, we need to contact staff in the international terminal and pickup/ drop off at the parking building. It s very far and wasted our time.

All staff is very helpful, everyone is so kind.

Easily find a good deal here.

We waited around 20 minutes to get a car upon pick-up. It might be a miscommunication between counter staff and pick-up staff.

All great !

It’s a very bad and terrible experience with europcar, we have to wait almost 2 hrs for pick up car, the car also dirty, old with a poor maintenance, low tires pressure that make us doubt in your service quality and security.

The car was in great condition. The counter staff and the staff that handover the car was friendly and professional.

This booking platform is excellent. I had to drop off the car earlier and had used the online chat feature via this app, the customer service was very prompt to make arrangements for me.

Great overall. One thing that annoying is that they push to buy more insurance even when I already purchased extra insurance during booking online.

In line with expectations

Best car rental app

Very good.new car

Everything was as expected and good service with a bigger car than expected.

Very easy booking process

For the price could not ask for more

Car isn’t clean and pick-up car so slowly.

They gave me a new and larger car than booked. Pickup and sending were quick - location at the multistory car park next to Terminal building.

All good.

I was given a larger and newer car - Nissan Sylphy. Even though there was a slight bump on the car during my drive the staff were helpful in filling out the necessary paperwork and did not hold up the return.

Very helpful in following up on the insurance claim for the bump.

Got to walk to carpark to Collect/return car. When I reached still have to wait for car to arrive

Good

Was given an upgrade to fortuner . The staff were co-operative and explained things to the point. Was easy to locate the car park and staff was efficient during delivery. Satisfied with the rental co.

Easy to do Booking and Got the best rate for the vehicle.Satisfied with the Co.