CAR RENTAL REVIEWS ON EUROPCAR AT LAUNCESTON AIRPORT, LST

The counter staff were amazing. Knew their shit, no confusion, 10 out of 10

Upgraded to Rav 4

More staff on launceston, i waiting the staff about 30minutes. Nobody there before

Car was not what we ordered. we were satisfied with the service. We are not sure of the overall cost as yet.

We were not told that we had to pay for every driver just asked for our driver licenses and charged accordingly - not impressed with the service provided.

We were given an upgrade at no extra cost. Thanks!

The car was spacious, clean and comfortable. It was a great deal for the price.

We got a Kia Rio instead of the Accent. That was fine by us. The only issue was sometimes the streets of lauceston and surrounds were steep, and with four adults and heavy luggage, the car had difficulty going up the hills. Apart from that, everything was great.

The car drove really well, the counter person was friendly, the car had some scratches on it we showed the counter person, he said the scratches were superficial and didnt count. We took photos, LUCKY when we got back they emailed me to say there were scratches on it that werent there before. the ones they said were all the ones that were already there.

I booked a Corolla and was given an Outlander that was heavier on petrol usage and more difficult to park

It transpired that the car allocated to us needed a service so after a long delay we were given a backup vehicle. We received rather confusing information about our liabilities regarding accidents/ damage/breakdowns and for peace of mind we paid much more than anticipated in order to reduce these liabilities. On inspecting the hire car we observed scratches along the length of one side and numerous marks elsewhere plus black marks all over the roof lining. I returned to the reception to find it unmanned and after sometime I rang the two numbers left at the counter. Eventually someone arrived and we inspected the car together and obtained a signature to confirm our observations. This long delay resulted in our arriving on the east coast with all accommodation taken and our only option was to drive for two more hours and take a family cabin which twice what we expected to pay. This is by far the worst car hire experience we've ever experienced and wouldn't dream of using Europcar in the future.

As Easyrent is a different company the Europcar found it difficult to access the booking information and had to add the second driver information manually, which took a little time. Not sure if this is a common problem or not?

Counter stuff was excellent!

Car was a bit dirty on the outside, It was a weird stain looked like coffee or something brown? Other then that, the car was great!

Highly recommend Eurocar. Very ckmpetitive pricing.

Waited for ever at the counter, then told car ordered was not available, had to take another car without compensation. Would of been stranded at airport otherwise. is suspect Europcar always put a low priority on customers who book through 3rd parties.

Collection of vehicle was not mentioned properly. Had to go back and forth in the carpark multiple timed to locate vehicle. Apart from that, overall was great! Cheers.

We received an upgrade on the car we rented from the great counter staff. Head office staff were less easy to deal with. The car had been smoked in though. What we saved on the daily rent rate, we spent on insurance which was expensive at $35 a day, and the airport pick up incurred a number of unexpected charges that added to over $100.

Easy rent cars seemed fine.

Vehicle condition good. Service of the counter staff good .

I was embarrassed at the pickup counter because the staff asked whether to insure ir not. I explained that I had insured fully through your company. But the Eurocar staff said that any car accident happened then I had to pay $8000 to Eurocar and I could claim through your company. Is that true? Who is your insurance agent in Australia?