CAR RENTAL REVIEWS ON EUROPCAR AT PERTH AIRPORT, PER

Counter after the departure hall not open even at 7am. (Other counters are mostly open). Need to walk more than 500 - 800 meter to another pick up counter. Inconvenient for those with heavy luggage.

The car had no boot space roller cover. So I did feel a bit exposed. Not ideal if you were parked on a busy street for any length of time and wanted to leave bags etc in the boot.

All good with Easycars and No complaints. I will use you again

Overall is satisfactory. However, it is better to have staff to cross check the car condition with the customer when pick up in order to avoid any arguments after returned the car. Despite the customer can take photo and report to Europcar by email, face to face witnesses is the most proper way and avoid the conflict of interest.

Getting the paperwork done was very quick and straightforward. Car delivery to the pick up point took 10-15 minutes longer - but the counter staff kept me appraised of what was going on.

Yes. I was able to upgrade to an automatic Golf having accidentally booked a manual. I was happy to pay an extra $13 a day for that

Hadn’t used it before m, was happy with it. Straightforward.

The ground staff was very friendly and helpful. I was upgraded to a bigger vehicle, as the one rented was not available. The car unfortunately was not in the condition I expected it to be in: - I was told it would be perfectly fine - It was scratched and bumped - It was dirty outside and inside (full of sand and dust) - We found it with the backseats were reclined - Two of the head-rests for the backseats were missing - It seems the car had not been checked and cleaned after the previous rental The Europcar customer service was unfortunately neither very responsive nor helpful.

It’d be great if the car comes with something to hold the cellphone. A charging wire and plug-in for the phone would be handy too.

The car was the perfect size for luggages.

We booked a Toyota Corolla sedan and was given a Hyundai hatchback instead. The car is quite small to accomodate the luggage of 4 people.

Good

Very good

So far so good

So far so good

Excellent

Excellent

Easy online booking process and pick up. Lovely car in as new condition.

The car was very expensive. Taking a longer period (2 weeks) we thought we would get a better deal. The insurance they tried to sell us at pick up was also grossely overpriced.

Your counter staff had done a good job.

Staff were to busy flirting with each other so they didn’t talk us through the car or explain very much.

Toyota Corolla was being pickup and a replacement similar model of vehicle does not meet our expectation.

No hard sell on insurance. Quick and easy pick up

Easy to use, no issues

All ok

Good

The car was given dirty that too after waiting for a long time and the counter staff didnt even apologise for the dirty car and the car not being ready.

The car shown on the picture was a sedan but i was given a hatchback. I asked for sedan too but was refused.