I booked online months ago including passport details, name, home address and DOB of both drivers to only have to do it all again when we pick up the car. Surely there is a quicker way of doing this. The drop off point in Madrid was difficult to find. No on the street signage to indicate location. Long wait for other renters to fill in their details that we missed transfer bust the airport. But overall the experience of using this rental company was good.
I felt that their purpose was to get extra money from me. I told them I might go to the neighboring country and they said I would have to pay an extra $224 euros for insurance. She told me it was on page 8 of the contract in extra fine print. Then when I returned the car, I was charged 30 euros for a scratch below the car. He pointed out very minor scratches around the car. Again, like he was searching for a way to get extra money. It was very uncomfortable.
The delay to pick up the car (that wasn't the quasqai because it was broken, we got a Kia Sportage that was in WAY better shape) was way too long. The Quashqai wasn't ok to go, so it made us lose precious hours of our day. Except that everything was very nice. Also it should be clearer at the airport where to take the shuttle.
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D.Cordoba
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