BUDGET CAR RENTAL REVIEWS IN UNITED STATES

The car interior was “tired” and not very clean

No issues

The car pick up was very straightforward with little or no ‘sales pitch’ for added insurance etc which was good however I did feel there was little or no information given regarding condition of car, road tolls etc which I would have liked.

QEEQ were excellent from the off.. The on line booking was simple and straightforward and the 1$Us deposit was very welcomed. We paid for the car the day before the pick up and were advised the cost had dropped by over £40 ( presumably exchange rate difference) which was a nice bonus and the refund was in my account 3 days after we returned the car. Also we booked a 4 door saloon and were given a mediumSUV

Creo que recibí un coche muy grande , para mi viaje en solitario. Bastante cómodo, pero sobrado.

Quick and easy, counter staff very easy to deal with.

App very easy to use, and cheapest car rental I have found.

I did not gut the receipt yet

We waited 1 hour and 15 mins before we even got to the counter. It was an awful experience. The staff at Budget LaGuardia were rude, loud and dismissive. They shouted behind the counter to each other and to customers. The couldn't care less about customer service or satisfaction. I don't understand how they operate on a daily basis.

The windscreen had a crack in it..it had dents in it..I waiting over a hour it wasn’t the vehicle I asked for..The guy at the desk was very friendly thought and I’ve been over charged 43 pounds

Car did not have a drop of windshield washer fluid in it.

Pleased with the whole service

Same as above

Car windscreen was a little dirty and we ran out of windscreen wash fluid after only one day

All overall experience was satisfactory.

This was a brand new Cadillac. It was a great driving experience.

It was great. I was very impressed.

Car was brilliant - spotlessly clean, great size, fitted 2 large suitcases & golf clubs & 2 small suitcase & 2 humans! Check in staff at the airport were brilliant, efficient and so helpful! Drop-off in the middle of the city was so quick and easy. Would definitely use again

Budget staff realised we might need a 4WD due to forecast snow and were able to provide one. Great service, fast and friendly. Will definitely use again

Excellent

Car was brand new, excellent vehicle. Pick up took a long time - lots of customers and few staff to process the line.

Easy to use.

Agent was very helpful and offered us an upgrade at very good price.

great service

The car was full of scratches and dents, also the driver car mat was ripped.

El auto en excelentes condiciones, todo claro al momento de contratar.

Excelente aplicación, se cumplió lo contratado sin ningún problemas.

Here is another example of overcharging with Budget Car Rental LAX and despite using them for years, I think this the last time. Booked and paid in full #40548011 for a mid SUV 27th Dec-9th Jan and when arrived for pickup said they didn't have one available. All they could offer was a Chevrolet Silverado 4x4 open back truck which was so impractical for business and luggage which got soaked in between hotels. I didn't want all the optional extras apart from the unlimited toll charges as I was advised there were tolls between LA and Vegas and to be fair it's been years since I went to CES in Vegas so accepted but that was a crock of sh**t as I didn't pass one in 2 weeks. On return we filled up at Mobil 765 N Sepulveda no more than 3 miles from the airport so as far as I was concerned was expecting just a charge for tolls..... On the 11th January I was charged a huge $485.50 for additional services including $142 for tolls, $97 for roadside assistance plus and a massive $190 for fuel. Scandalous!!!! We have spent the past 2 weeks disputing this through QEEQ which to be fair are brilliant but they are not budging despite even sending a fuel receipt from my expenses only 10 minutes before the vehicle was dropped off. This is not acceptable for a multinational repulatable company and should be ashamed of their practices. If this is not sorted soon then we are going to use our company solicitors to persue it further

Great booking platform and customer service excellent apart from having no real influence over the car companies

perfect

perfect

On dropoff, i was told i will receive a final bill for my reference. I didn't receive anything. But i can see a charge on my card. Its unexplained charge

I saw the great feedback on trustpilot and went with qeeq. while offline communication was good through the process until pickup, there was little to no communication afterwards.