CAR RENTAL REVIEWS ON ASIA CAR IN PENANG

Counter staff should get ready before the time I booked. But staff didn't show up when I arrived, been waiting him for long time and we wasted 30mins.

Nice

The staff both during pick up and drop off are very friendly and helpful. Did not spend too much time at the counter and we got the car very fast.

Love Qeeq! Been using it since before the rebranding. Will continue using Qeeq for my car rental needs.

For this round the booking car was a bit old. So, it would be advice to make sure the rental car could be newer or at least looks nicer.

The price offer are still higher than my expectation. If provide more discount will be better.

Car in super clean condition

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Kind and friendly

Worth to use for car rental service

Can you make the deposit fee cheaper and more convenient ?

Yes, they upgraded us to a bigger van (at no additional charge) as the one we booked was not available at the time. we also arrived later, by 2:30 hours as there was a delay in our flight but I was in constant communication with galaxy asia staffs and they were in fact the 1st one to inform me of my flight delay without me knowing! (means they were actually tracking my arrival!) Kudos to the team. Upon arriving, pick up was seamless and they gave very clear instructions. Best ever rental I've worked with so far in the few years of renting !

I really need to comment the excellent customer service from this company Galaxy Asia. The counter staff speaks good English and explains every process to me clearly including the deposit which he swaps my cc and show me it's just for pre-auth. Reaching the car, he will also help to identify old marks to ensure i'm not responsible for it. I wanted to give tips for their excellent service but was rejected!

Process is good

Car Tyre need check properly before pass to customer

It was a good experience, the staff is very friendly in helping us in getting the car as well as returning the car.

A good booking platform.

Helpful staff. Upgraded to a bigger car. The car was clean. Smooth drive.

I was booking Myvi, but get free upgrade to Bezza, after see my friend Luggage feeling quite lucky can get free upgrade. Staff friendly and nice, helpful and knowledgeable.

As first quite confuse, a lot different price. Overall still quite ok.

Should provide “touch n go” card or tag for toll, as it’s not easy to purchase in town.

Cover the insurance claim at the same time but not reimbursement the claim.

Anderson and Faizal were very clear in their explanation. Always smiling and always checking that we understood. They also reminded us about the need for parking coupons and Touch an Go cards - and where to get them Was a lot more confident after that and enjoyed riding around for 4 days The Full tank to Full tank policy was GREAT!!

The amount of deposit is quite high. And it need 30 working days to get back the deposit.

Not much choice of vehicles especially on mpv.

Improve in providing a proper invoice.

Friendly and efficient customer service

The car was well kept and it is only 1-2 years old car. Good for 4 person

Thank you for offering a good deal. Keep it up!

There was only one counter staff and she was not at the counter when we arrived. She was away from the counter for 10mins as she had to settle a dropoff of another customer. Collection process took approx 15 mins which includes paperwork and brief intro to the car. As there was another fellow customer before us, the total waiting time was approx 25mins before our turn. Total time to collect the car was approx 45mins.

Very smooth booking process. This is my first time booking and will book from thus website again.