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+57-6017940262
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+60-392125422
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+52-7449800692
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+64-99508740
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+49 6107 6353100
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+86-1089171020
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00308 491 0209
From other countries or regions
+1-8007618913
Live chat Email us Service Code: 1011228087
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 1011228087
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CAR RENTAL REVIEWS ON AUCAR AT MELBOURNE AIRPORT, MEL

Average rating on Aucar at Melbourne Airport: 8.3 /10

S. Adhikari

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Full Size Van | KIA Carnival or similar
Reviewed: Wed, Mar 4, 2020
About Aucar: 7.0 /10
Externally Vehicle was washed prior to giving for rental but internally, It was smelly, seat all dirty marks; it needs good steam clean internally before renting out again. They put the fragrance to remove foul smell but it was not working enough, even I put brand new car fragrance but still the smell was present. Overall vehicle was on condition for driving but only disappointing this was this bad smell didnot allowed us to enjoy as much as we would have liked.
About QEEQ: 8.0 /10

K.Chow

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Medium SUV | Mitsubishi ASX or similar
Reviewed: Wed, Jan 1, 2020
“Rental car was cheaper than other companies but took a long time to get the car.”
About Aucar: 7.7 /10
Took a while to phone through for shuttle to the store. At the store, we waited around 1.5 hrs before we got our car. They were so understaffed that the car was sitting there for a long time waiting for them to do a quick clean. At the end of my rental, I returned the car 1.5hrs early in case they were running late. However, after my flight home I received a call from Aucar to say I was suppose to return the car at this time. So had to explain to the staff I've already returned it earlier, I even signed off on their checklist. Based on my experience, this company is very unorganized. Base rental price was good but cost for additional driver was quite dear. If you use this company, make sure you allow more time for pickup and dropoff.
About QEEQ: 9.0 /10
Booking process was easy. It would have been good to include the extra cost for additional drivers.

DJay747

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Full Size | Nissan Altima or similar
Reviewed: Wed, Feb 12, 2020
“Nice”
About Aucar: 7.7 /10
Nice service, quick action
About QEEQ: 8.0 /10
No price drop or adjustment experienced

G.Tan

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Economy | Nissan Micra or similar
Reviewed: Wed, Dec 11, 2019
About Aucar: 10.0 /10
Good cars, good service
About QEEQ: 10.0 /10

Michael V

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Economy | Toyota Yaris or similar
Reviewed: Sun, Mar 8, 2020
“Great experience. Seamless pickup and drop off. Really happy. Highly recommend.”
About Aucar: 9.7 /10
Thanks for everything. Car had a few scratches. Tank wasn’t full but it was ok for me to return as I picked it up. 3/4 full. Overall great experience thank you. Will rent from you again.
About QEEQ: 10.0 /10
Easy to book. Thank you. Will use your site again.

Natalya

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Compact | Ford Focus or similar
Reviewed: Sun, Jan 5, 2020
“Everything went very smooth”
About Aucar: 9.0 /10
We booked Ford Focus, but got a better car (Toyota Camry), were quite happy about it. Pickup and return was very smooth.
About QEEQ: 10.0 /10

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Large SUV | Ford Territory 7 Seats or similar
Reviewed: Sun, Jan 12, 2020
“Easy booking. Easy pickup and drop off. Helpful staff.”
About Aucar: 9.7 /10
Once we got served, the service was great - novel approach to establishing car condition at start of rental. They took photos of car exterior and sent them to me on what’s app.
About QEEQ: 10.0 /10

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Medium SUV | Mitsubishi ASX or similar
Reviewed: Sun, Jan 12, 2020
“Slightly higher milage, and older looking car that expected.”
About Aucar: 7.3 /10
The car i got was a rather high mileage Holden car not the Mitsubishi as advertised. Aucar looks to be a very small company with a limited number of cars, I had no issues with them.
About QEEQ: 8.0 /10

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Intermediate | Toyota Camry or similar
Reviewed: Sun, Dec 29, 2019
About Aucar: 7.0 /10
They don't actually have Toyota Camry. We got another smaller car instead. Lucky that it was clean.
About QEEQ: 7.0 /10

Terry

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Small SUV | Audi Q5 Guaranteed model
Reviewed: Sun, Dec 22, 2019
About Aucar: 9.3 /10
Car rental company did not have the specific car Audi Q5, even though booking says it is for specific car model. Nevertheless, counter staff offer free upgrade to Q7. Although he was holding the Q7 car key, but he cannot locate the Q7 in the car lots. In the end, I settled for a Volvo XC60 parked just right outside of the reception. To my surprise, the counter staff just blank out the printed text “Audi Q5” with correction tape on my rental agreement paper! And write over it “XC40”! He reasssured me this is fine. Now I know why the Q5 and Q7 are missing from the car park lot.
About QEEQ: 8.0 /10

S.Ralls

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Large SUV | Toyota Highlander 7 Seats or similar
Reviewed: Sat, Jan 4, 2020
“Good value for money”
About Aucar: 8.7 /10
A little bit of confusion on the pick up location (in part due to the strange airport pick-up kerb layout), other than that the whole process went smoothly. For anyone that speaks Chinese, they have staff whole speak Mandarin.
About QEEQ: 8.0 /10

Adhikari Santosh

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Full Size Van | Ldv V80 11 Seats Guaranteed model
Reviewed: Sat, Feb 29, 2020
About Aucar: 9.0 /10
This vehicle was bit old one. Very hard to drive. So please let people know if they are ok to drive bit old vehicle(more than 100,000km on Odo).
About QEEQ: 9.0 /10

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Medium SUV | Mitsubishi ASX or similar
Reviewed: Mon, Mar 2, 2020
“Great overall experience!”
About Aucar: 8.7 /10
The car was great and the staff that we dealt with were wonderful. My only complaint is that the drop off location for the car in the confirmation email was listed incorrectly (was listed as 7 Sabre Court and should have been 26 Cataline Drive). Other than that, it was a fantastic experience.
About QEEQ: 10.0 /10

Petropoulos

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Economy | Nissan Micra or similar
Reviewed: Mon, Feb 24, 2020
“It all went smoothly!”
About Aucar: 10.0 /10
The Aucar staff were professional and very helpful, arranged to collect us from the airport hotel following a flight delay. As we were too late to collect our car on the booking day Aucar were happy for us to delay the pick up until the following morning.
About QEEQ: 10.0 /10
The head office staff in the US were superb. They dealt with our issue quickly and effectively when our fight was cancelled and we were unable to collect our car as per the booking. Through emails and telephone calls they kept us updated which we sincerely appreciated.

A.C

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Economy | Nissan Micra or similar
Reviewed: Fri, Mar 6, 2020
“Great value and great quality vehicle & service”
About Aucar: 10.0 /10
Easy to deal with staff Very helpful staff Excellent vehicle Please with everything
About QEEQ: 10.0 /10
Excellent

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Full Size | Toyota Camry or similar
Reviewed: Fri, Jan 3, 2020
“Terrible”
About Aucar: 5.7 /10
I didn't got the car I have booked for ( Camry ) and the counter staff tell that they will give me the smaller one ( Yaris ),of course I refused, then they offer me another one looks like a truck!!! So Bad. That took me a lot of time for negotiation and tried to solve the problem. Really not recommend this agent.
About QEEQ: 8.0 /10

AJB

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Compact | Ford Focus or similar
Reviewed: Fri, Jan 3, 2020
“A positive experience”
About Aucar: 9.3 /10
The vehicle exceeded expectations as we were upgraded to a larger size car at no extra expense. Staff were courteous and helpful though having to pay an extra charge for a late pickup due to flight cancellations was harsh especially as Aurcar was staying open due to the Xmas demand. The vehicle did have minor damage to a fender that required taping to reduce damage. This was not noted at pick up and no compensation was offered to me for out of pocket expenses for the special vehicle tape. Overall though a positive experience all round.
About QEEQ: 10.0 /10
The booking process was relatively easy to use. Quick and efficient and offered a number of rental deals. Being Xmas the price protector was irrelevant as rentals are always going to be higher. This is the second time I’ve used EasyRentCars and both occasions have been positive.

Q.WANG

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Full Size Van | KIA Carnival or similar
Reviewed: Fri, Jan 10, 2020
“Good experience with Easyrentcars,”
About Aucar: 9.7 /10
Good
About QEEQ: 10.0 /10
Really good service,even for claim, faster and easy.

Irene B.

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Compact | Ford Focus or similar
Reviewed: Fri, Dec 27, 2019
“Not commented”
About Aucar: 5.7 /10
Pick up experiences (unacceptable) - On arrival I made 29 calls before some answer my call. It took me 1 hour to reach Aucar. I used AU phone number to contact Aucar. - Aucar is really bad with managing their time. They knew how many customer they need to pick up but they failed to full fill their duty. They told me 10-15mins waiting times to pick me up from airport but it actually took them 30mins. Moreover, Aucar told me to walk from other end (avis) to their van (enterprise car rental) and told me to wait for next van because this van is full. So I waited 25 minutes for the next pick up. When next van arrived they told me to walk back to Avis end when they supposed to pick me up from enterprise end because they told me to wait there. Overall, their customer service really poor and timing is unacceptable. It took me 2 hours in the total. Note: It was 44degrees really sunny day. Car conditions: - I booked Compact - Ford Focus or similar but I got upgrade to camry. - There are scratches all over the car. - Fuel tank is not fill up. - Car was looking clean but smells like smoke in the car. It’s really bad. Overall, even though, I got up grade but it’s not so important to me because I booked smaller car for a reason, I want to be able to get around in the city easily. The car was running well but smells really bad.
About QEEQ: 8.0 /10
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p.tamang

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Large SUV | Ford Territory 7 Seats or similar
Reviewed: Fri, Dec 13, 2019
“Was a good trip.”
About Aucar: 8.7 /10
They have good options on car to select from.
About QEEQ: 10.0 /10
It is an easy booking from EasyRentCars.

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