CAR RENTAL REVIEWS ON DOLLAR IN NEW YORK

J’ai loué un SUV Large, une fois arrivé dans l’agence on a voulu me donner un van-monospace en m'expliquer qu’il était mieux ce qui est faut car il était environ 800$ de moins. Ensuite ils ont fait venir à ma demande un SUV qui est arrivé au bout d’1h15, ça n’était pas la gamme louée et de plus il était trop petit pour 7 passagers et leurs bagages. Il a fallut que l’on nous emmène dans une autre agence pour finalement obtenir un GMC Yukon XL conforme à ma location. Plus de 3h perdue mis au total avec le stress qui va avec.

The customer service representative we had on the return was Tracy. She went above and beyond to help me with checking in the car.

Dollar were very efficient and helpful. There was no hard sell on extra insurance or for the toll pass with the customer advisor suggesting we would probably not need it, which was refreshing.

The easyrental price was by far the cheapest quote so was not expecting much but the car was superb and the service excellent. Definitely recommend them to my friends and family!

Pick up process was quite slow as card machine did not work. Had to use other persons card and add additional driver fee which was not expected. Staff were friendly but whole process took longer than I have experienced in the past. However the person checking the car back in was unnecessarily rude. Did not have rental agreement to hand on arrival so he started to raise his voice to us and barking that it was impossible to rent without one. Suggested that we had not been given to us that morning accused us of lying. Really not what was expected when the rest of the staff were so pleasant. The staff member in the office said it was fine that we did not have it and perhaps we hadnt been given it - mistakes happen. There is a way to speak to people and the person checking the car did not know how - zero customer service skills.

Good price Website can be a bit hard to read when given options Overall easy to use

The overall experience was great, from initial contact with customer service to driving out the lot. Everyone I came into contact with was very professional and pleasant, service was expeditious..thank you guys for a wonderful experience.

This was by far the worst car rental experience that I have had. An hour for pick up. The whole process showed a lack of professionalism. After a day two tyres had warning lights for low pressure. We checked the pressures of all of them. The other two had pressures of 80 and 65 which were dangerous over inflated. After anothe couple of days the low pressured tyres were down again. We got no response grow Dollar customer service or the breakdown people. A garage checked the tyres and found nails in both of them. Appalling. I was billed $24.95 which Dollar refused to reimburse. They said that it was Car Rantals problem. Would I use Dollar again? Definitely not.

The staff at 126 55th street NYC (Eugene in particular) were simply rude. He was totally disinterested in me as a customer. I was kept waiting for over 40 minutes for the car and when I inquired on progress he was short, impatient and rude. He did not represent your company well and I would go out of my way to avoid this pick up location in future. The person (I did not get his name) who checked over the car with me grudgingly accepted the recording of damage on his hand over form when I pointed out a substantial scratch on the driver side rear door.

The care did not icnlude GPS or easy toll services. These would have been several hundred dollars more. In this day and age that is unacceptable - all cars should include both

Quick and efficient service.

Only suggestion would be for the staff to tell me on pickup where a nearby gas station is for dropoff. Gas stations are hard to fond in Manhattan

Car was ok. Counter service slow because not enough staff for amount of customers lined up waiting for service.

The car had a serious break issue which was not resolved to my satisfaction. Pickup took an hour... it was overall a terrible experience. I also felt robbed at the EZPASS price.

Great!

Good customer service

Good value. Have been using easyrent quite frequently

Terrible counter staff.

While I understand that the day I picked up the car there was a huge demand for cars and the staff didnt have visibility on when cars would be ready but (a) they were very unhelpful / on the verge of rude when you asked for any sort of an update and (b) I am shocked that Dollar hasn't implemented a better logistical system so that they don't over book cars and cause people to wait multiple hours for a vehicle!

I was surprised that I had to pay insurance. Big Amount !

Dollar have a high toll charge in comparison with other companies. That is not taken in account at the time of reservation

good experience

The Dollar phone representatives were extremely unhelpful. They told me that I could return the car early and receive a pro-rated rate and when I arrived at the counter, I was told otherwise. I ended up returning the car early and paying the full amount. When at that point, I attempted to keep the car, per the original agreement, the counter representative become hostile and verbally abusive.

everything was ok

everything was ok

I wish a was able to pick from options available as opposed to being given only a specific vehicle to drive.