CAR RENTAL REVIEWS ON DOLLAR AT JFK AIRPORT, JFK

I very much appreciate that Dollar had a car for me (there were not many to be had at that moment). A previous user must have gone through some tar and it would have taken some more time to clean that off the car. So, I'm glad that Dollar had a car for me; but it meant that I needed to drive around with a rather unclean car for the weekend.

I was impressed with the price drop system and it has prompted me to turn to easyrentcars.com once again since this rental.

Car was not ready when we arrived waited well over 1.5 hours which didnt allow us to make the full journey to our destination, and had to stop at a holiday inn for the night. Conned into having a sat nav upgrade with wifi of which didnt work properly and charging cables provided did not work had to go out and buy USB cable, sat nav kept turning off therefore we ended up getting lost and going miles out of our way, on the return of the equipment we explained all of this and they told us to complain to Dollar of which we have but they not interested now they have the money. Certainly would not use dollar again or recommend them.

They did not have a car for me upon my arrival...I had to wait an hour and then instead of getting an intermediate car which is what I paid for I got a small Hyundai Accent!!

The overall experience was great, from initial contact with customer service to driving out the lot. Everyone I came into contact with was very professional and pleasant, service was expeditious..thank you guys for a wonderful experience.

This was by far the worst car rental experience that I have had. An hour for pick up. The whole process showed a lack of professionalism. After a day two tyres had warning lights for low pressure. We checked the pressures of all of them. The other two had pressures of 80 and 65 which were dangerous over inflated. After anothe couple of days the low pressured tyres were down again. We got no response grow Dollar customer service or the breakdown people. A garage checked the tyres and found nails in both of them. Appalling. I was billed $24.95 which Dollar refused to reimburse. They said that it was Car Rantals problem. Would I use Dollar again? Definitely not.

Staff could definitely be nicer at the counter the rest of the staff was brilliant.

Car wasn’t best condition.

Quick and efficient service.

Good customer service

Good value. Have been using easyrent quite frequently

Terrible counter staff.

While I understand that the day I picked up the car there was a huge demand for cars and the staff didnt have visibility on when cars would be ready but (a) they were very unhelpful / on the verge of rude when you asked for any sort of an update and (b) I am shocked that Dollar hasn't implemented a better logistical system so that they don't over book cars and cause people to wait multiple hours for a vehicle!

Would love a better ezpass option instead of very expensive $20 plus flat daily rate

Good consistent experience. No sales pressure is a big plus.

Price drop protection is a big time and money saver. Insurance coverage clinches the deal for those of us who are resident outside the US.

I wish a was able to pick from options available as opposed to being given only a specific vehicle to drive.

More expensive Deposit

Like: Everything
Dislike: Did not get the car i requested