I arrived at the ZQN Thrifty counter as advised and our flight was delayed by 7 hours. I had called and advised the counter staff of this prior.
When I arrived, a family were dropping off their key and three staff were on the counter. One was talking to the customer about their holiday and 2 were completing invoices of some description from the EFT-POS receipts of the day.
Neither acknowledged my presence or stopped their task to assist me and my booking for a good 5-10 minutes. Then just as it was wrapping up, a person waiting behind me pushed in and the lady who was talking to the other customer took him first. She could see I was visibly upset by and did attempt a silent apology, but I was furious as I had already been waiting patiently and someone who barges in was given priority. In addition when I was receiving my car paperwork, I was advised we had been upgraded from a compact car to an SUV - I was happy with the car we ended up with, but shocked to learn of my booking being classed as a 'compact' as even on this website page it states 'intermediate' So I was shocked to learn we could have ended up with a compact car which is not what we ordered.
“Easy rental process - exceptionally disappointing upsell from counter staff”
About Dollar:9.3/10
I was very disappointed that the dollar counter staff tried selling me insurance again even after I explained that I had purchased this through easy rent cars. He told me a number of times that I wasn’t actually insured when in fact I was, just not through them. I think that the insurance process is misleading for customers, and most people would just listen to what the staff member was selling and take it. Resulting in a double up of insurance. Not impressed about that process and glad I understand it now for future.
“Rental car service was a bargain compared to other providers.”
About Dollar:8.7/10
Car wasn’t clean when we received it and also made a noise when we applied the brake. Other than that it was a modern vehicle and well priced compared to other Queenstown options.
Absolutely misleading of information. I was expecting to get at least a sedan car. I have been handed a hatchback cheap car which I can rent out cheaper what I have paid for. They suppose to give me Toyota Corolla or similar which based on the picture it should be a sedan, not a hatchback. Staff was from thrifty was laughing at us and felt insulted. Never will hire from them.
Besides credit cards and debit cards, now you can pay for online car rentals with cryptocurrency in 2020. Bitcoin(BTC), ethereum(ETH), and bitcoin cash(BCH) are accepted. Wonder how long does a bitcoin transaction takes and how to pay with bitcoin? Read our FAQs.
I.Bishop
-
-
-
-
View more >Anon
-
-
-
-
View more >Dislike: There were no parks at the return site.
V.Law
-
-
-
-
View more >B.Te Raki
-
-
-
-
View more >j.young
-
-
-
-
View more >-
-
-
-
View more >S.Ahamed
-
-
-
-
View more >P.Clohesy
-
-
-
-
View more >-
-
-
-
View more >-
-
-
-
View more >Car Rental Companies AT Queenstown Airport, ZQN
Check out this.