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Economy | Renault Clio or similar
Reviewed: Thu, Feb 7, 2019
About Keddy by Europcar: 7.7 /10
Everything was fine apart from the miscommunication about the pickup location. We were charged extra for collecting the vehicle at the terminal when it was specified in the hire that we were to pick the vehicle up at the terminal.
About QEEQ: 8.0 /10


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Compact | Renault Megane or similar
Reviewed: Fri, Feb 1, 2019
“Terrible Customer Service, Pick-Up, Drop-Off, Wrong Vehicle - the vehicle we ended up with was fine”
About Keddy by Europcar: 3.3 /10
We didn't get the car we reserved. They over-booked and we waited over 2 hours to even get a vehicle. The vehicle was different than what we wanted. After the entire experience, the drop-off location closed 5 minutes prior than they are supposed to and sent us to a different location. By the time we reached the location, our formerly full gas tank was no longer full so they advised us to drive 15 minutes away to re-fill it and come back to return. Upon return, they over-charged us for the vehicle and I need to get this sorted out. Europcar is not responding to my emails.

christophe de Matos

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Economy | Renault Clio or similar
Reviewed: Fri, Aug 24, 2018
“Europcar Viana do castello”
About Keddy by Europcar: 9.4 /10
Like: Efficciency of the site, easy to select a car with options. NO SURPRISE on the price. A very good surprise!!!! I'll contact them again for my next trip.
Dislike: At the counter people weren't waiting us. Almost impossible to contact the local car rental counter ( never answering the phone, almost tried 20 times, neither the emails...10 sent without answer)

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