CAR RENTAL REVIEWS ON ALAMO IN VANCOUVER

Like: Good service. Got an excellent car.

Won't deal with Alamo anymore as the front desk did not want to give me the car because of my credit card. Had to call a manager who finally release me the car. Will deal with other dealer who have same credit card criteria and always accepted my different cards

easy booking process and good insurance service provided (even do i did not have to use it

Dislike: Vancouver wait time was too long. Drop off would have been much longer if i had waited for a receipt since only one person was receiving cars

The quality and condition of the car is much better than some companies I had used in LA and Miami.

The up-sell of insurance at the counter was a bit vague. Ask more questions before you make the decision.

In 5 minutes we had the car. It was a nice experience

Platform was clear and the price was very good

Expected the Ford that I booked, but instead was given a Sorrento.

Car was scratched & dented not what was expected also didn't get they make that I ordered

being hybrid car, there was very poor space for luggages

Yes far beyond my expectations

Would not use again. 45 minute wait plus then giving me a car that wasn’t anywhere close to a Nissan Maxima as advertised. Was told that it’s in the terms and conditions and despite arguing the merits of a Dodge Charger vs a maxima they were unmoved. Will not use again. Car was not fully clean on outside and had barely been cleaned in inside. Inside had footmarks all across the doors from previous hire

I asked for a Nissan but they gave me a ford and the car is quite dirty

Like: Booked online. Speedy process on pickup and return of vehicle.
Dislike: No.

booked a car with baggage compartment, however, changed a hatchback, not enough rooms to put my mom's wheelchair

Alamo is the best

Good experiencing booking

Le personnel vous trouve le véhicule le plus adapté en vous surclassant éventuellement. Il essaie aussi de vendre des assurances déjà prises avec easyrentcars. Le lieu de restitution au WATERFRONT de Vancouver n'est pas indiqué et donc très difficile à trouver.

Des tarifs intérressants, un site facile d'utilisation, des assurances compétitives, des documents clairs. Peut-être faire une contre-proposition de surclassement pourrait être intéressant.

Good job all the way.

First time I have used your service. Excellent.

Like: Price paid at reservation was a much better value than other car rental choices.
Dislike: When we went to pick up the car which we had prepaid for the clerk was going to charge us an additional $200+ as a drop off charge. It was only my protest that caused her to check with her manager who waived this charge. As this was not even mentioned in the prepaid reservation I was shocked to first hear of it at pickup. This needs to be addressed in future rentals and it is an absurd charge. No one should have to pay that especially when you are quoted a specific cost for your total trip and prepay it.

Like: Everything outside of trying to contact this location by phone was great. When speaking with the customer representative, he gave me a free upgrade on my next rental - which is great for next time. I also got a free upgrade when I got there. So everything worked out in the end.
Dislike: I tried calling about 15 times between 10:00AM and 2:00PM to see if I could pick up my car early, no one answered the phone. I was told they were short staffed, that's fine, but it's 2018. Give me a voice-over or something that's telling me what's going on.

Like: Good service and fast picking up procedure
Dislike: Nil