CAR RENTAL REVIEWS ON ALAMO IN TORONTO

Car was very clean with excellent specification. Counter staff were helpful and polite. Easy pick up once we found the counter.

The woman on the counter wanted to charge us again

Like: Van was nice, good service. Easy pick up and drop off. Very efficient.
Dislike: Van would have been better if it had gps.

No. I requested and paid for SUV car Hyundai (Santafi), after 10 days the car stopped at the middle of the road due to mechanical problem they pull up the car and replace it with a smaller one KIA (Otima) despite I went to their office twice explaining to them I need a car suitable for my condition specially I have two kids but their unstoppable answer “we run out of stock” I tried so badly to communicate with them through Twiter and via emails but nothing happened. I returned the car and paid for SUV car but actually I used smaller one.

Like: This is my 2nd time renting from Alamo. pleasant experience and service
Dislike: They didn't inform me about the Toronto Highway 407 Toll options

Like: I like Alamo car rental. Service plus price
Dislike: None

Everything went smooth. I was given a free upgrade upon pick up which was a pleasant surprise. Counter staff were very helpful and the lady at drop off location was very courteous as well. Overall great experience. I would request Alamo staff at Pearson airport location to pick up the phone. Tried connecting several times but no body picked and I had to connect to help desk for some queries. However apart from this, service was excellent and I would book again with Alamo.

Would definitely book through easyrentcars.com again. Gave me a good deal

Like: Really liked the car. Got a much better car than ordered. Staff were great!
Dislike: Nothing

Like: Everything went very smoothly. Staff was courteous and professional.

Customer service was excellent!

The counter lady need to treat customer better, I have purchased everything with my booking including extra insurance for $11 per day but she was insinuating that I do not have the insurance and it is on my own risk if I do not accept what she is offering at the end she end up adding 26 dollars to my bill in order to remove the 500 dollar waiver. Not straight forward and will not use the same lady again

Like: Great service. Got upgraded car at no additional cost

Best service I have had in years,Alamo staff top class...well done.