CAR RENTAL REVIEWS ON PARADISE AT PENANG AIRPORT, PEN

The counter staff was very courteous, Mr. Michael took over from his colleague and engage with us. He also did explain the car condition at the pick-up point and the drop-off point when returning the car back. However, this Proton Saga Auto economic edition should equip with central locking for customer's safety and the tire pressure must be checked as well. The car dashboard also needs to be clean as it was dusty.

This booking platform is very efficient and easy to use. I'm afraid the Price Drop Protector didn't work for me perhaps I believe I booked the car 5 days before my departure. However, Easyrentcars.com should allow customers to key in their legacy airline membership no in order to earn the miles. It has to be a win-win situation for customers and Easyrentcars.com.

Friendly staff - fauziah

the break position is very high, my leg feel tired when traffic jam...i feel like the leg hanging.Hopefully can improve this.

Good value for money, decent car.. will definitely rent again!

Like: Rental a car for travel in Penang with Proton Sega instead of Myvi but the experience was good as the car is brand new with low milieage and easy navigation of the interior.
Dislike: The car air-conditioner was actually switching between hot and cold starting from the second day with a mild musty smell occasionally BUT I must emphasize the overall air being blown out is still generally cold and had a good experience with the car.

everything are good & value for money. Hope the Paradise to ensure the wiper of the car to be changed when required especially rainy day.

Like: Car value for money and suitable for small family of 5.
Dislike: Could have include a car parking coupon for convenience.

Car collection the staff service is average. Car drop off the staff is good and friendly (her name is Fauziah).

Very happy with the service provided. The person at the counter, Mr Michael, gives very good service throughout, from collecting to delivery of the car. He is very patient to give us all the necessary details of the car and how to get out and into the Airport again. We like dealing with this fine gentleman. Thank you very much, you make our stay so enjoyable.

Good platform to book the car and ease of use too. Will definitely book again on your platform. Thanks.

Car interior not very clean, the rest ok

Not happy that I was charged maximum excess for an accident that wasn’t my fault. Pardon my ignorance but I thought if I am not at fault I won’t be charged.

Customer service from Paradise was excellent. Fauziah was extremely helpful and polite.

Like: Helpful staff.
Dislike: Car no center lock

Staff-Mr Aziq was very helpful. I left my Touch n go inside the car, Mr Aziq attended my request patiently and helped me get back the card. Praise for the excellent customer service!!!

The car above expectations with value for money. If possible increase the car insurance for lower excess value.

Fast and easy car rental booking.

They were expecting me at that timeslot to pick up the vehicle with the documents and car prepared. Great service.

Bigger discount will be great.

Good and new car! Quick pick-up and drop-off.

The car is spacious. I can put two big and one small luggage bags in the car boot. The car is clean and acceptable.

Price is low and reasonable. Comprehensive insurance is a good bargain.

The car not clean for the overall outsite but insite the car was clean. The condition on booking of fuel full to full but actual was loss 1 bar . The oil change of car was reached but still gave to us for used.

Fasten booking easy and perfect promotion discount.

Car overall condition is good. It has some minor screeching sound. No pre defined slot to drop off vehicle so it had some minor hassle.

The booking platform is good. Will use in the future.