It would have been much easier if I got the email 3 weeks before about pick up & drop off as I was overseas staying where there was no email or printer.
As I arrived at AKL airport at the time out of the office hours of Yes Rentals, so I have to pick up my car at Park & Fly. This would be quite time consuming. Other than that, everything is good.
About QEEQ:10.0/10
I love the full coverage insurance provided. It gives a peace of mind for the whole trip.
“excellent customer service, affordable but time consuming”
About Yes Rentals:8.7/10
The pick up location was not clear in the instruction email. A picture of the location or map of how to get there would be perfect as Auckland is a small airport it had two pick up zones for taxi vans and regular pick up.
The customer service rep didn't speak fluent english but luckily for us we spoke Chinese, so we got a long just fine.
Yes Rentals is located approx. 10 min drive from the airport. It is time consuming if you're in a tight schedule, 10-15 mins pick up time, 5-10 min admin work, then dropping the vehicle off and travelling back to the airport again.
However, if you're not a hurry and you're looking for cheap rental prices then I highly recommend Yes Rentals.
“not happy with bond was charged, hasn't refund as yet, and pick up was bit confused.”
About Yes Rentals:8.3/10
received for what i booked, happy. the first calls for pick up, those two phone numbers weren't working, thought the rental company not exist and got stranded at the airport. looked through the whole voucher and found 0800 number, but was Park&Fly answered. then tried call one of the numbers again, eventually someone answered. spent a bit time just for pick up, at drop off was quick. counter staff was helpful, but she charged $300 bond not freeze (on provided credit card), even i purchased extra cover ($0 excess) through YES rental, not very happy about that, they still keep the bond for two weeks after i have returned the rental car. this kind of procedure should be changed. have been hiring with many other rental companies they didn't do any bond, as i don't like the 'bond' idea so always get the $0 excess option.
“Book only if you have plenty of time in hand - off-site from airport and short staffed”
About Yes Rentals:6.0/10
One staff member managing the complete business. Plan for at least an hour for the drop because the same person maybe out for pickup that time. I had to wait very long during drop off.
Also make sure each and every mark/scratch is captured. Overall not recommended
We had a fast pick up from the airport from a friendly driver. Vehicle was bigger than expected. We were an hour later than we had originally said but they waived the late return fee. Overall a really good experience.
The car condition was very poor. The reverse camera didn't work properly. Gear wasn't very smooth. Although car was clean inside it had bad smell. Havent refund my deposit yet.
Besides credit cards and debit cards, now you can pay for online car rentals with cryptocurrency in 2020. Bitcoin(BTC), ethereum(ETH), and bitcoin cash(BCH) are accepted. Wonder how long does a bitcoin transaction takes and how to pay with bitcoin? Read our FAQs.
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