SURPRICE RENT A CAR CAR RENTAL REVIEWS IN PORTUGAL

I explained to the staff that my flight was delayed by an hour and would appreciate it if they could speed up the process as my mother was seriously ill in hospital and myself and my sister were to go straight to the hospital, the Counter staff were rude and appeared to take longer than usual to go through the procedure and then gave me the wrong class of car, a Toyota aygo instead of a fiat 500L, when I queried this I was told it must be the right car. The vehicle fuel tank was only 5/8 full when it was meant to be full which meant I gave the car back with more fuel as it was hard to gauge 5/8. Worst experience with a car rental company I've ever had.

No problems..

Counter staff were outstanding...in-out and done quickly without any issues.

Super easy

I was surprised with the customer service offered by this company. Would definitely recommend them and use them again.

This was one of the easiest websites I’ve ever used for renting a vehicle. Thanks

Took to log to get car. Drop off was easy. Shuttle said they couldn't take us to terminal 2 which is where our flight left from this was never mentioned anywhere

Booking was fine but it was hard ti fund the rental location

Terrible service. We had to wait 4.5 hours to collect our car and another 90mins for the shuttle to get us to the airport after drop off.

Fine.

This is the second time using and no changes, delays as always. I booked economic car they were trying to give me a mini. Ans

Not the car asked for... They charged me more money than the espected..

L’agence nous a attribué une Toyota Yaris qui est un véhicule plus petit qu’une Polo ou une seat. Du coup, avec 3 personnes et 1 bébé, nous avions peu d’espace pour nos valises et les accessoires bébé (siège auto, lit parapluie). Nous avons demandé à nous attribuer un autre véhicule de la même catégorie mais notre demande a été réfutée. Le personnel nous a répondu de prendre une gamme au dessus et donc de payer plus cher. Du coup, je ne suis pas vraiment satisfaite de Surprice rente qui a été peu compréhensif sur la situation

Rien à dire sur Easyrentcars. La réservation s’est faite rapidement et nous n’avons rencontré aucun problème

The car was a great choice because I was expecting a golf size comparable and got a wagon type that was diesel which was an upgrade in my eyes due to fuel prices. The car was pretty much new and I enjoyed it for the 3 weeks. The staff spoke several languages and were knowledgeable and was a smooth process throughout surpassing my expectations. Would book through them again

Voiture état neuve mais pas celle qui était prevue à la base

I booked a Mercedes and got a Peugeot On return we went to the drop of point and it was closed. Someone turned up and as the transport was full as more families were waiting. I told the company I will drive my full van to the airport as I would of had to wait another 30 minutes. Also the wipers had a massive RIP in the middle so every time I wiped the window I had to use a towel so I could see My score is less than yours will never use again

As above

Great car and a quick handling service when we get the car. But it was a shame that when the car was returned, the petrol meter was broken and that the lady of the rental company did not believe that the tank was full. She didn't want to see the receipt, while the gas station is across the street from this rental company. It still feels annoying how the handing went. I had to go back to the station to refuel the tank so that it overflowed ;-(

Easy pick up although another desk person would help speed up the process. There were 2, and 1 was tied up with an elderly couple the entire time we were waiting.

Very fast and easy online process to book a rental. I would use Easyrentcars.com again.

The car was good. After being driven to pick up location. It took 4 hours to get the car. This is unacceptable it was 32 C outside, not a place to sit down or a place to get a bottle of water

Le prix de la location du véhicule a doublé une fois sur place parce qu’on nous fait payer des assurances pour pouvoir sortir avec le véhicule

staff was great, just 2 hours to pick up a rental is nuts

Cannot recommend. We waited more than an hour and half to collect the car. The lady who then attended to us was ruse. They also charged us additional insurance even though we had hours which ended up costing more than the actual rental. The ca itself was fine but never again.

La voiture était de bonne qualité, cependant on vous laisse avec des pneus sous-gonflés (le voyant s'allume donc peu de temps après) et dans la réserve au niveau de l'essence. Nous avons eu du mal à trouver le lieu de récupération de la voiture, sachant que c'était une navette qui nous emmenait au lieu réel de récupération (6-7 min de route). Nous avons mis une heure et demie ensuite au guichet pour finaliser les démarches (problèmes de communication, caution ÉNORME de 1875 euros pour le véhicule qui nous a fait dépasser notre plafond bancaire et donc ne faisait pas fonctionner la carte !). Déçus.

Le site a parfaitement fonctionné pour la réservation du véhicule, les prix sont très abordables, aucune difficulté dans mes démarches. Je recommande.

Very good car and value.

La voiture prévue pas du tout similaire et trop petite pour 5 personnes Changement de voiture dernier moment