Like: Staff was polite, helpful, and friendly. Dislike: Car was located in a congested parking area so it was somewhat difficult to get it out. Needed a spotter.
Car smelled like weed picking up. Brought back to airport and had staff watching YouTube prior to helping me. They swapped for a van and the van had low tire pressure.
“They charged me double the amount at the desk.Told me that booking on easy rent a car was just a fee”
About FOX RENT A CAR:2.0/10
They charged me more for insurance and roadside assistance that i did not request and i told him i don’t want them and he still added them without telling me.
The price quoted from easy rent a car was 266.00 and the price charged was 416.00. Plus the agent claimed they have the cheapest gas so bring the car back empty and they would fill it. Not true! Their gas was more expensive than many places in the area.
When I arrived at the counter, the first problem was the type of car they had for me. I specifically rented a Chevy Impala, but was told I was getting a Ford Fusion. When I asked why I wasn't getting an Impala, the girl told me they don't have Impalas, and acted like they don't even carry them. I reluctantly agreed to the Fusion, but then was told there is a $500 deposit because I'm a local! Why? That's the company's policy. Period. I'm a 64-year old grandmother, so are they afraid I'll take it? Makes absolutely no sense. So, I asked if there was a rental agency that did not charge a deposit. No. Okay, who has a smaller deposit? Well, you can try them (pointing to Dollar/Thrifty) or them (pointing to Avis). I walked to the next counter (Dollar/Thrifty) and asked for an Impala and how much was their deposit. Yes on the Impala with a $200 deposit. I was going to a funeral about 300 miles away, and didn't trust my older car, so it was important to me to have a comfortable car. I will NEVER do business with Fox again.
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T.Rucker
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View more >J.Gary
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View more >Dislike: Car was located in a congested parking area so it was somewhat difficult to get it out. Needed a spotter.
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