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00308 491 0209
From other countries or regions
+1-8007618913
Live chat Email us Service Code: 6501756087
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 6501756087
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CAR RENTAL REVIEWS ON ACE IN BORDEAUX

Average rating on ACE in Bordeaux: 7.0 /10

K.Nolan

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Economy | Volkswagen Polo or similar
Reviewed: Wed, Aug 7, 2019
“Ace a bit frustrating to deal with but good value for car”
About ACE: 6.3 /10
Car was fine. Ace staff were extremely pushy on upwelling insurance
About QEEQ: 10.0 /10
Booking was perfect

P.Foulk

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Economy | Volkswagen Polo or similar
Reviewed: Wed, Aug 14, 2019
“Insurance more expensive than rental, car picked up at night it was dirty and staff useless”
About ACE: 4.3 /10
Terrible service, car picked up at night, dirty, staff not even willing to show us where the car was ( used the key and light car to find it), won’t go back!

W.Holland

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Economy | Volkswagen Polo or similar
Reviewed: Tue, Sep 3, 2019
“awful”
About ACE: 4.0 /10
Terrible service, tried charging me over twice the price of fee i agreed on the internet, tried selling me insurance i didnt need and lied and told me my insurance didnt include things that it obviously did. Charged me more for bringing car over border to spain from france than they should have. Charged me for 7 days(full rental time) even though i was only over in spain for 2 days. Was a very stressful experience. had to argue for 30 mins at kiosk.

S.Bos

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Compact | Opel Astra or similar
Reviewed: Tue, Nov 26, 2019
“Great value for money”
About ACE: 8.0 /10
Very annoying up-selling of insurances and other services by Gold Car staff at Bordeaux airport.
About QEEQ: 10.0 /10

IM

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Compact | Opel Astra or similar
Reviewed: Tue, Aug 6, 2019
“Over 2 hours to collect a badly damaged car”
About ACE: 4.7 /10
ACE in Bordeaux is Gold Car, a company I avoided, despite being cheaper, due to its very poor reviews. It took over 2 hours to collect the car. Car received had class 1 damage, with very few panels not damaged. Drop off took around 15 mins. Gold Car have offered compensation for delay, before I have complained, of 1 days rental. However, my final invoice has shown no credit. We shall see.
About QEEQ: 10.0 /10
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J.Jeffries

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Compact | Opel Astra or similar
Reviewed: Tue, Aug 6, 2019
“Easy and straight forward but surprised at deposit amount”
About ACE: 9.7 /10
We were happy with our hire car but did feel surprised to find out about the £1500 deposit payment which although was on the fine print did still come as a surprise.
About QEEQ: 8.0 /10

r.sansom

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Economy | Volkswagen Polo or similar
Reviewed: Tue, Aug 6, 2019
“Car in good condition no issues”
About ACE: 8.7 /10
The actual rental company was gold not ace. It was hard to fi and the drop off due to alterations to airport
About QEEQ: 8.0 /10
Platform worked ok

James Watson

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Economy | Volkswagen Polo or similar
Reviewed: Tue, Aug 6, 2019
“Waited nearly 3 hours to get the keys.”
About ACE: 5.3 /10
The only presence that ACE appears to have at the airport is a crudely desiged logo printed onto an A4 sheet of paper and sellotaped to the wall behind the Goldcar desk. It was almost impossible to find. Our booking voucher asked us to join the ‘Priority Lane’ but there was none. There were 79 customers waiting in a 3 hour queue ahead of us. There was nowhere to sit and we had to leave our children on the floor with our luggage. When we did finally pick up the car, the tank wasn’t completely full, despite being on a full to full contract, but by then we were beyond caring. We nearly missed the latest check in for accommodation because of the delays.
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Mini | Fiat 500 or similar
Reviewed: Thu, Aug 8, 2019
“Very good and price for value service. EXCEPT the heavy insistance to conclude an optional insurance”
About ACE: 8.0 /10
Very good and price for value service. EXCEPT the heavy insistance to conclude an optional insurance, which almost doubles the total rental cost!!!
About QEEQ: 8.0 /10

J

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Economy | Volkswagen Polo or similar
Reviewed: Sat, Aug 17, 2019
About ACE: 8.7 /10
We got an upgrade car as no cars in the category which we ordered were available. Nice car, friendly staff but no spare wheel in car or water in screen wiper tank. Otherwise great.
About QEEQ: 10.0 /10

J.Walker

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Compact | Opel Astra or similar
Reviewed: Sat, Aug 17, 2019
“I felt that I spent a lot of money hiring the car then I get a £60 cleaning bill. Won’t return toyou”
About ACE: 6.0 /10
Took over an hour to get the car, upgraded the insurance when booking then was sold another insurance upon picking the car up, too many companies involved and I feel like I’ve been ripped off. Won’t be returning.

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Mini | Opel Adam or similar
Reviewed: Mon, Sep 16, 2019
“I retuned the car with full tank and the company charged my a full deposit!”
About ACE: 5.0 /10
I retuned the car with full tank and the company charged my a full deposit!
About QEEQ: 8.0 /10

J.Murray

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Economy | Volkswagen Polo or similar
Reviewed: Mon, Aug 5, 2019
“Couldnt get any more negative.”
About ACE: 6.7 /10
Waited 3 hours to get car, staff on desk were useless just saying it takes what it takes. Will never use again. The drop off was also terrible, staff ignoring me, badly signposted to return the car - whole pickup and dropoff process terrible.
About QEEQ: 7.0 /10

T.Felton

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Economy | Volkswagen Polo or similar
Reviewed: Mon, Aug 5, 2019
“Waited 4hr 30 mins to be served at airport”
About ACE: 8.3 /10
The car was great

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Compact | Opel Astra or similar
Reviewed: Mon, Aug 5, 2019
“Disappointing staff availability to check car on return”
About ACE: 9.0 /10
Long wait at collection point despite 5 staff on duty
About QEEQ: 7.0 /10

D.Fraser

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Mini | Opel Adam or similar
Reviewed: Mon, Aug 26, 2019
“Tried to charge £50 extra for unlimited mileage. £3k deposit really, then had to pay extra for insur”
About ACE: 5.3 /10
Take a ticket and join a long queue, then charge extras left right and centre. A rip off.

J.Jones

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Economy | Volkswagen Polo or similar
Reviewed: Mon, Aug 19, 2019
“Never again with Easy rent.”
About ACE: 5.3 /10
Counter staff tried to pressure me to buy additional insurance which I had already purchased in the uk. I was also told that if the car broke down or I was involved in an accident there was no breakdown or recovery included in the rental. In her words ‘ you are on your own’. The car had a lot of dents and scratches and the interior was dirty. The woman in the pick up cabin was not interested in helping me to identify all of the damage on the car bodywork when I collect the car.

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Compact | Opel Astra or similar
Reviewed: Mon, Aug 19, 2019
“Poor service when things do not go to plan”
About ACE: 6.0 /10
Ace is an American company which has no presence at Bordeaux airport. You pick up the cars from Goldcar and the queue for the desk is huge because it is not big enough for the amount of customers. I had terrible customer service between Ace and Goldcar when my daughter was taken into hospital and I could not return the car because their process and systems are not aligned. I would not recommend using them

NT

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Mini | Opel Adam or similar
Reviewed: Fri, Feb 7, 2020
About ACE: 7.3 /10
Long wait as computer system down. Staff were very pleasant.
About QEEQ: 10.0 /10

n.Boursiquot

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Economy | Volkswagen Polo or similar
Reviewed: Fri, Dec 6, 2019
“a ne pas refaire”
About ACE: 7.3 /10
ACE inexistant à l'aéroport de bordeaux, et je découvre au final que c'est une autre agence qui va me louer la voiture... parking en travaux avec mes deux valises à parcourir le parking pour trouver quel loueur représente ACE !!!!! une location réservée ou on me donne le choix entre deux voitures, j'en choisie une et on m'annonce que pour celle la c'est 10 euros de plus, sans compter le message insistant de l'agent qui veut absolument me faire souscrire une assurance complémentaire. Qu'en cas d'accident il m'en coutera une franchise. J'ai fait 10 h d'avion et j'ai vraiment autre chose à faire que de chercher l'agence partout, je suis fatiguée et je suis assez grande pour savoir que l'assurance en plus n'est pas une obligation. Surtout que vous avez des assurances et que vous outrepasser vos prérogatives de loueur en annonçant que la caution sera prélevée si il y a un accident avec un véhicule assuré tout risque. Formez mieux vos agents et ne prenez pas vos clients pour des imbéciles et affichez sur le bureau a bordeaux un panneau pour ne pas avoir a chercher vos bureaux.
About QEEQ: 8.0 /10

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Besides credit cards and debit cards, now you can pay for online car rentals with cryptocurrency in 2020. Bitcoin(BTC), ethereum(ETH), and bitcoin cash(BCH) are accepted. Wonder how long does a bitcoin transaction takes and how to pay with bitcoin? Read our FAQs.
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