“The car was cheap and very good, but the process was horrible.”
About Discount Car & Truck Rentals:7.0/10
The car actually exceeded my expectations! Great car.
It was however stressful to pick it up, and it took way longer than expected. Dropping off the car was a nightmare, as the parking lot was full and blocked the entrance.
La voiture était en fait une Hyundai Santa fe xl. La carrosserie était sale et très rayée . Le personnel était agréable et tout c est passé . Pour récupérer la voiture nous avons appelé mais peut être ce serait mieux d indiquer directement l emplacement du bus navette que de demander d appeler car la ligne était saturée .
Waited a little longer then normal to get the car. Team needs to make sure the rental will be ready because they didn't even have the reservation in the system. Almost didn't get the car at all.
Discount car rental gave us the incorrect information as to where to get their pick up shuttle.
Once we got to their counter the wait time was very long even though I was the first in line. Counter employees never acknowledged me and were busy doing other tasks (on the phone ).
Car had lots of pre-existng damages.
Wait time for pick up from airport was far too long, company wouldn’t answer phone so shuttle bus never came, waited for over 1hr before eventually sending a bus not big enough to fit everyone who was waiting
Personnel peu agréable, voiture prêtée dans un état lamentable sale, cabossée de partout, pneus uses. Nous avons refusé de prendre le véhicule et avons demandé d'en avoir une autre. Cela a pris une bonne heure mais nous avons obtenu gain de cause.
About QEEQ:10.0/10
Facilité de réservation et le principe de d'alerte pour la baisse des prix est efficace.
I paid extra to upgrade to a superior, larger vehicle which was a good decision given the amount of mileage we did. I enjoyed driving the vehicle although the windscreen wash reservoir was nearly empty so I had to replenish this by day two of the rental. The drop off location is clear to find, but made difficult by the amount of road works and road closures in the vicinity.
About QEEQ:9.0/10
Very good, competitive pricing which made me choose EasyRent cars in the first place. Good communication throughout the booking and car rental process up until the day we picked the vehicle up in Montreal.
The cars smells when I picked it up. I had to buy some odor spray. The guy convinced me to buy another insurance even though I've bought the super insurance package.
The windscreen wipers were unsafe they were so bad and we needed them quite a lot. A vehicle manual was not provided in English but we assume the spanner symbol that came on prior to drop off meant the car needed a service as the engine/car performance was not adversely affected.
About QEEQ:10.0/10
Everything was great, including the price protector refund.
After a rather terrible experience with one of the larger name car rental companies, I had some concerns about getting another.
Luck transpired to provide Discount Car & Truck Rentals - while a ridiculously low price (around ~£150 less than the nearest big name company for the same class of vehicle) usually means some kind of lacking in customer service, they were absolutely perfect all the way through.
No trouble on pick-up/drop-off, flawless documentation of prior damage, I'm almost certain they let me off the fee for cross-border transit and were even kind enough to drive me back to the bus-stop with a side trip to the supermarket to pick up supplies for my ex-pat colleagues back home.
If I am ever in need of a motor in an area that this company covers (Canada and Northern US states), I will for sure without question use them again.
About QEEQ:10.0/10
Easier to use than some other car comparison sites.
Some variation between the terms and conditions supplied by Easyrentcars.com and Third Party site - particularly regarding transit fees, mileage and international documentation requirements. Worked in my favour but just to say be sure to double check.
Besides credit cards and debit cards, now you can pay for online car rentals with cryptocurrency in 2020. Bitcoin(BTC), ethereum(ETH), and bitcoin cash(BCH) are accepted. Wonder how long does a bitcoin transaction takes and how to pay with bitcoin? Read our FAQs.
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