CAR RENTAL REVIEWS ON DISCOUNT CAR & TRUCK RENTALS AT MONTREAL INTERNATIONAL AIRPORT, YUL

Courteous, friendly, informative and hepful staff/service.

All good.

Like: service, car, price
Dislike: N/A

Like: the driver for pick up and back to the airport I give him a ten plus

The shuttle service at arrival didn´t work as advertised. It took us almost 1 hour to get on the shuttle

Like: Car was great, 2018 low mileage with built in GPS. Returning the vehicle super fast and easy including personal shuttle back to the Montreal Airport.
Dislike: Waiting for the shuttle bus when we arrived at the airport. Waited almost an hour, as the first one was full and then waiting in line to rent our car.

Tip top quick pick-up and return I'll be back !

Price is right and good website !

Like: The experience with Discount Cars in Montreal was a good one. Very helpful young man. When we got in the car, a light was on, and he took it back to the garage to check it out before we left. I would have worried if it would have come on after we left the lot.
Dislike: I wish I would have picked a little larger car, I'm a big person, and it was a bit small for getting in and out of. Other than that, it worked fine for the week we were in Montreal.

The vehocle as described was not available. It was suggested to me that a little Kia would be replacing it. I would not have been able to fit in that vehicle and therefore had to upgrade to a Ford Taurus. Service was awesome and agent/desk persons were the most helpful. However, the city insane road work made it laborious to find our way back to the drop off location.

Everything was really good. The only issue I had was with the onboard GPS who seemed out of sinc. ie: telling us to turn , when already half way in the turn.

Terrível a devoluçao, o local de entrega era pra ficar aberto ate as 22h mas fecha as 20h, não existe nenhum lugar nem ninguem que saiba informar corretamente onde devolve o carro. Quase perdemos o voo pois nos telefones, no aeroporto, em todos os lugares que tentamos a informaçao de devolucao ninguem sabia.

Like: Great car, fast service
Dislike: The shuttle driver at the return was going to leave even for his route even though he saw us. I had to convince him that I was ready to go (inspection done and all). Too bad that one person with lack of customer service was the last thing I remembered from this car rental.

Location was advertized as in terminal location. However, after walking everywhere inside the terminal, found out I had to take a shuttle to an off airport location. I dont mind taking a shuttle, but pls do t say it is in terminal when its not!

Pick up location requires shuttle to get to, very inconvenient and difficult to find, especially after travelling long haul with young children and many bags. Extra time required when returning vechicle, difficult to get to especially with construction and traffic on highways. Very easy to underestimate time required to get to location, drop off car, await shuttle, transport to airport, and make check in. Rental location should be at airport site. Although rental was fine, I will avoid renting again from this location due to the excessive time and difficulty accessing, especially if flight lands late in the evening.

Discount should really improve on the pick-up process! We waited over 30 minutes to be picked up at Montreal airport (they promise the shuttle is every 20 minutes) worrying nobody would come because the number you call is only an automated message. The car wasn't ready and wasn't cleaned properly although we were about an hour late to pick it up due to airport and pick up shuttle delay. We were luckier on drop-off though!

Dislike: The pick up from the airport, since in MTL is very cold they should organise better.

Car had very cheap quality worn winter tires. I had snow fall 3 days in a row. Couldnt move the car. I call Discount to report this and asked to be refunded. Still no news from them. I had to abandon the car at the parking lot of my company and borrow colleagues cars to move around instead. All other cars around could move except this one. The car was towed back to discount as it couldnt move on snow conditions. Very bad experience.