CAR RENTAL REVIEWS ON GREEN MOTION IN LONDON

Mileage shown on the out paper was incorrect-in their favour should I have done more than my allowance. Out paper showed tank full but it was only ⅞ full. I took it back full but it does niggle me that someone may be trying it on.

Initial car had two illegal front tyres. Very slow at the desk.

Said I damage and never did

Nil

The staff were very helpful and friendly. I will definitely use again

Very easy to obtain a car at the best possible price

I was booking Volkswagen Golf, but instead they gave me Honda,which was pretty much smaller than I expected. Besides that, everything was ok, good service.

Tried to sell more insurance coverage with big big push. Made customer to take specific photos and videos of car before start of use. Did not give any signee paper after return.

Booking was easy

Green Motion is trapping customer without optional insurance to deduct full deposit of GBP 1,205 by whatever reason. I saw another customer accused for a hairy like scratch only can be seen with a torch illumination when I lined up for pickup. When I picking up the car, their staff never go for car checking claimed due to raining. He just told me to check myself. However, due to raining and early morning at 7am, it is difficult to check clearly but only have to drive as is. But, found a scratch at the bottom later. When the car returned, their staff insisted the damage was by me. But, I explained it wasn't and found that after the car dried few days later. Then, their staff claimed told me there is 24 hours extension for me to check the car and report damage if any. However, it never happened in fact. We argued but he insisted nothing he could do. Asked me to write down the explanation at the return document and sign. He said their CS will contact me to understand. If compensation still need, there will be a repair cost assessment to confirm the money need to deduct from the deposit. However, my credit card statement shown the deposit was deducted in FULL before any repair cost assessment was received and confirmed. This is completely a scam.

When we picked up the car one of the rear seats was very wet due to someone who left the window opened. They didn't solve the issue. We arrived at the desk at 13:01 and were charged with a 40+GBP because they were closed at 13:00.

Green Motion are normally very good. This particular branch however was quite poor. Cars not clean, no windscreen washer fluid (not properly checked), supposed to be a full-to-full fuel policy but tank was completely empty. Several other customers were unhappy and complaining as were checking in. On return they found a tiny stone chip in the windscreen and charged us £75. It was dark outside and we suspect they were looking for it as we were not aware of any stones hitting the windscreen.

EasyRent were once again the cheapest car booking agent and became ever cheaper thanks to the auto-rebooking on price drop facility. Easy to use with clear instructions during booking process.

The young men who handled our rental were extremely courteous, took time to explain and made the whole process painless

The booking disappeared out of the app when we landed. This caused me some distress as I knew it was there and had checked it was in the departure airport. When I eventually found my way to my bookings it said I didn’t have one Luckily I had my email and eventually found the Green Motion Phone number. Green motion made my day

Staff becomes rude when I decide not purchase additional car insurance. Vehicle has engine oil warning and coolant level warning after I drive away.

On drop off time staff member was 20min late. I get different car then pay for.

新車を用意してくれた。

There is an awful lot of extra areas for making more money from cleanliness of car on return, extautionate rate if you get a ticket. Thankfully I did not have any issues on return. One really nice counter staff saved the day, whilst the manager was pretty poor on customer relations.

Car was great and got 2 large cases and one small in the boot,or other hand luggage we put in car Car could have 4 passengers of average size I really got to enjoy driving this car and went so well for a small engine Would be my next choice Staff were friendly and did try to sell you every thing but that is there job and certainly didn’t get upset if you said no Finding pick up wasn’t so hard but we made a mistake but were redirected by locals

Good Like any company I haven’t used before you wonder but all went well and certainly better than some of the reviews for them and green motion Yes I would use again

Very high deposit. Which is scary for customer. They need to reduce that.

Would be good to know what currency easyrentcars actually charge in for each different booking, so I can use my special currency card and don’t have to pay an international transaction fee or get a bad exchange rate, which I would get using my normal bank. Would it be the currency of the country the car is getting picked up from or would it be in CNY, as Easyrentcars banks in China. I can convert my money into the currency that easyrentcars are charging using a good exchange rate and this will incur me the lowest cost.

1. Extremely long wait to pick up car. More than 90 mins. Staff don't seem interested in processing the customers quicker. 2. Uncomfortable waiting area with no seats. I had a family of 4 with 2 young children just left to hang around the road side of the hotel drive thru, in the cold, for 90 mins. 3. Service staff tried to charge me more for the car. Very different from the fee listed on the email from Easyrentcars.com. Tried to give me reasons as to why he should charge me more until i showed him the email from your side that states the exact amount i was supposed to pay. 4. Car return: Person checking the car was unfriendly and picked on areas which were not previously recorded on the handover list when i drove the car off. When i tried to reason, he said someone from the customer service team will contact me. 5. I just saw thousands of dollars charged on my credit card statement for damages with NO communication on what these charges are. Very unprofessional of the car rental company and leaves a very sour after taste for the customer. You guys need to put a warning somewhere for customers trying the service for the first time and unknowingly get sucked in due to the low charges advertised on your site. These negative experiences brings your reputation down together with the car rental company.

You need to put warning signs for customers to take note of the fine print when dealing with green motion.

bad people

They gave me really nice new car. Staff was friendly. Very quick drop off check.

Quick booking. Customer service did great job to cancel my other trip.

Great base price BUT they make their money from all the extras and they keep coming and hard selling them. If your strong and say no to everything it’s fine. Don’t get ripped off or guilted into adding and adding and adding cover, fuel deals etc...