QEEQ
About Europcar: 9.7 /10
Nice staff. Car condition is good. Return easy and quick.
About QEEQ: 10.0 /10
Reviewed: Mon, Mar 16, 2020
Medium SUV | Mitsubishi ASX or similar

Relevant Reviews on Europcar PERTH AIRPORT

J.CHIA

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Medium SUV | Chevrolet Equinox or similar
“Looking forward to a better experience.”
About Europcar: 7.0 /10
Disappointing. The gentleman that served me during pick up was on a earpiece and was processing things at an extremely slow paced (furthermore I arrived late with my family and all were tired). Things were not explained clearly and proceeded to getting me to sign. The gentleman that served me was very friendly but when I asked him very clearly about the petrol issue (because I drove from somewhere relatively far but the tank shows full still), he told me all is good and money will be released. However, I realised after a few days that I was charged an extra for petrol (I would not be so disappointed if the staff told me earlier on after the check).
About QEEQ: 8.0 /10
Probably the second time or more that I’ve used EasyRentCars. Comfortable with the platform, Explanation of insurance, selection of car etc. Looking forward to the next ride.
Reviewed: Thu, Feb 20, 2020

H.Hamzah

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Economy | Kia Rio or similar
“A tad disappointing with Europcar!”
About Europcar: 7.0 /10
Car interior was very dirty. It seemed like the car was not cleaned and attended to after the previous driver, and was given to us right after it was returned which got us a little taken aback. No staff from Europcar assisted us with the car checks during pick up. The staff at the terminal 1 perth airport pick up counter seemed really unfriendly as well. We had opted for the navigation device but was informed that all the GPS devices in their possession is not working. We were even told that it was a special request and not an option. If it is not an option then it shouldn’t have been offered to us in the first place when we were making the reservation through EasyRentCars.com In the end they managed to find one that is working and hand it to us but we were disappointed by their failure to check the condition of the GPS with us. The GPS works fine when connected to the car after ignition. But died after the car engine was switched off. Hence we were unable to preset our destinations into the GPS offline. The navigation library of the GPS is underwhelming too. We are unable to route to at least 4 of our destinations even though we entered the correct address. There were no matches to be found. Staff also try to hardsell their insurance coverage despite us telling them we have purchased one with AXA which was offered to us by EasyRentCars.com Despite all that, the staff at the drop off at Gordon Street Perth City was friendly and accommodating. It’s my first time with Europcar and it will probably be my last.
About QEEQ: 8.0 /10
Easy to use interface. However, would be great if easyrentcars.com can liaise with their respective car rental partners to create a more pleasant experience. For example, the insurance coverage for the car.
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Reviewed: Wed, Dec 25, 2019

Sashikala Krishnan

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Compact | Kia Cerato or similar
“Enjoy our trip”
About Europcar: 10.0 /10
Good service
About QEEQ: 10.0 /10
Reviewed: Mon, Aug 26, 2019

A.Cheah

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Intermediate | Toyota Corolla or similar
About Europcar: 7.0 /10
Counter after the departure hall not open even at 7am. (Other counters are mostly open). Need to walk more than 500 - 800 meter to another pick up counter. Inconvenient for those with heavy luggage.
Reviewed: Wed, Apr 24, 2019

A.MOKHTAR

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Economy | Toyota Yaris or similar
“Really good service”
About Europcar: 9.8 /10
Like: The staffs are friendly and really helpful. The one who entertain me during the pick up explained everything that I need to know really precise in her own way. The car is really comfortable and in a very god condition.
Dislike: Takes quite some time for the staff to fill up my details during the pick up. It will be easier if I could fill my details like passport number and everything during the booking. So that, the staff just need to double check the details.
Reviewed: Sun, Apr 29, 2018

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