Das PERSONAL Budget in Palermo Flughafen ist nicht professionell, viel zu langsam. Und wenn man fragen hat , warum dass es solange dauert bekommt man in einer erhöhten Stimme freche Antworten . Während wir warteten ging das Personal nach hinten um zu rauchen. Der andere schleichte herum um nicht zu arbeiten. Und nach ca.90 Minuten kamen wir dran.

Das war alles reibungslos

The counter staff was really pushy about us buying their extra insurance, when we refused she got nasty about it. There was damage recorded on the car at pickup however when we returned it Budget tried to claim we did it and get us to pay for the damage. It took 2 weeks to get it resolved. we were on a cruise and communication was hard. we have since read reviews online and see this kind of treatment common from Budget in the Rome Airport. It is a shame that this location gives Budget a bad reputation as we have rented from Budget numerous times and never had any problems.

Booking was easy, especially liked the rebooking if the price dropped by 20% feature. Saved us a considerable amount of money. Easyrentcars was very helpful with helping us deal with a problem we had with the rental company

Booked a Mercedes B class estate (or similar) got a Skoda estate which I was told was equal to a Merc... Thought I then agreed for the delta between used fuel and full tank, not a full tank so again was fleeced of an extra 50 euros. Price doesn't include VAT which is misleading. Kids' car seat pricing is a con as is the charge for an extra driver...

The staff was supportive. Masi & Viola were good fellows. But they charged me Rs. 5500 for fuel worth of Rs. 800. Mis use of pre authorization.

GPS was not good. Rest all ok. Counter staff will make you worry and sell additional insurance even if we have take full protection from easycar.

Booking platform is good. No issues.