Great value!

Didn't get the model promised on the website. The cigarette lighter power outlet didn't work. After driving 100 kilometers, the car indicated it needed AdBlue. I bought £12 worth of urea and added it using a homemade tube (only to find out later that the urea bottle had its own tube). I didn't keep the receipt but took a photo and didn't want to negotiate with the rental company, so I discussed it with the booking platform instead.

Arrived at the car rental company on time, they said the model we booked wasn't available (Hertz explained that the QEEQ website made a mistake; they don't have such vehicles and normally use them for cargo). They offered us two choices: either switch to a 9-seater or change to an SUV and a regular car. However, both options would cost significantly more, and the second option couldn't fit the luggage of our three families, leaving us with only the first option. After dealing with the car rental company and a 2-hour delay, we finally got the 9-seater, but it disrupted our morning plans, and we had to pay extra. After renting cars abroad many times, this was by far the worst experience.

At pickup, they said no cars in the same category were available, we had to upgrade. If not, we would have to wait for four hours, but I arrived at 8 PM, so I had to upgrade and ended up paying an additional £1000 for the 16 days.

Free upgrade

Yes, the car exceeded my expectations.

Easy to book a car at a very competitive rate.