About Budget: 7.3 /10
2 points. 1. Counter staff should be clearer that full insurance is USD$45/day. I had the impression that it was USD$45 per the period of rent (2 days) so I went ahead with the full insurance. 2. Though the drop off point indicated as in terminal. It's not true. After dropping off, we need to take air-train to the terminal which was quite inconvenient for us as we have 3 large luggages and 2 small luggages. The reason why i went ahead with budget as i thought the returning point is within the terminal and it will be much easier for us.
About QEEQ: 10.0 /10
All is well.
Reviewed: Mon, Feb 10, 2020
Full Size | Ford Fusion or similar

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Luxury SUV | Chevrolet Suburban or similar
“The waiting time during pick up was over 2,5 hrs. No service at all.”
About Budget: 6.3 /10
I made a reservation for a Chevrolet Suburban. We received after a waiting time of more than 2,5 hours (NY, 49th street) a Ford Flex with 50% gas in it. This car did not meet the rented type, nor our expectations. The only comment I got: " we have no other cars, you can go to any airport in the US to change it for a Subrurban type". They did not bother to make a phone call or anything else. I went to La Guardia and Kennedy Airport without result. People there were friendly, but could not help me, because my "request to change" should have been reported upfront..... I finally managed to change the car at Warwick Airport near Providence. I cannot believe such a bad service.
Reviewed: Tue, Aug 20, 2019


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Luxury SUV | Chevrolet Suburban or similar
About Budget: 5.7 /10
Ordered a large Chevrolet Surburban, but got down graded to a Ford Explorer ( Tahoe size ). Took 1,5 hour to get the car.
About QEEQ: 8.0 /10
Reviewed: Fri, Aug 9, 2019

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