Pathetic customer service

About Hertz: 4.7 /10
Unauthorized claims received from Hertz. Have already written to the easyrent cars and Hertz
Reviewed: Tue, Dec 31, 2019
Medium SUV | Toyota RAV4 or similar

Relevant Reviews on Hertz QUEENSTOWN AIRPORT


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Small SUV | Mitsubishi ASX or similar
“It was really great.”
About Hertz: 9.0 /10
Car was neat and clean. It did meet the expecations.
About QEEQ: 8.0 /10
A call to customer before pickup to guide would have been great.
Reviewed: Mon, Apr 12, 2021


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Premium SUV | Toyota Prado or similar
“Feeling very ripped off and seeking some response and correction”
About Hertz: 6.0 /10
Although we had pre paid the collision damage waiver, Hertz advised this was not the case and charged for this again. They also denied that we had paid a deposit despite showing them the Qeeq receipt. When asked to see his screen I pointed out his own system showed a $200 deposit. The Hertz rep advised the Qeeq agreement was noting to do with them. Total agreed to paid via Qeeq $1,034.19 total charged by Hertz $1,219.94 on top of the $244.13 deposit paid. Accordingly total charged $1,464.07 against the agreed $1,034.19 an extra cost of $429.88!
About QEEQ: 8.0 /10
As noted in the Hertz comments $429.88 charged against our card which we want addressed.
Reviewed: Sun, Jul 26, 2020

P.Attanayake Mudiyanselage

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Small SUV | Toyota RAV4 or similar
“Luxury Travel”
About Hertz: 10.0 /10
Car was in good condition and ran excellently. Easy to pickup and drop off. Staff member was friedly. Gave correct instructions to return it after hours.
About QEEQ: 10.0 /10
Car needed by Christch Hertz while it was in Queenstown. It suited us as we were to catch an international flight from Christchurch but were in Queenstown. So only $2 (NZ) had to pay.
Reviewed: Thu, Feb 13, 2020

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