Very helpful staff - good, clean car

The car was great, but I didnt get, what I ordered, but an SUV, which was a bit more expensive in gas. Also I had to wait for 1 1/2 hours when picking up the car due to that Hertz had leased more cars than they had.

Proces was easy and cheap to rent the car.

Advised of additional (optional) insurance cover at time of pick up, had thought this was included when completing booking through QEEQ

Advised of additional (optional) insurance cover at time of pick up, had thought this was included when completing booking through QEEQ

The pickup location in Palm Springs was difficult. There were not enough signs to indicate where to go. I had to walk through the hotel/casino to find anyone who could direct me. The drop off location in Las Vegas was even worse. The address on the car rental was insufficient to return the vehicle. I called the number for the hertz desk at the location provided- no answer. I then called up to get further information from the hertz helpline on where to drop off the vehicle but was told they couldn’t assist me as the car was registered under my friends name (I paid/booked the original transaction but my friends credit card was used for a deposit as mine was not working with Hertz). This was unhelpful and it took several iterations before the assistant provided the same address for drop off that I already had - unhelpful. In the end we had to go through another hotel and ask and they were able to assist. The process meant we returned the vehicle at 12.57pm and there was no one tending to the front desk. If Hertz attempts to charge me for another day (because we were late) there will be repercussions.

I had problems with the rented GPS, I had to use my Celular system because the rented GPS always out of charge or little crazy showing erroneous addresses.

Four days into the rental, I found that a tire had a slow leak. I had to refill the tires every 5 days after that. When I called Hertz, I was told to just come in and that they would replace my vehicle...no problem. But when I got there, I had to spend over an hour...no vehicle except very small vehicles was available and worse than that I was told in robotic fashion bothy by the agent and manager that "according to protocol" I was responsible for repair of the leak. They would not listen to reason or the particulars of my story. This was extremely frustrating. This is not what I expect from a customer-friendly place.