Quick and easy

Arrived at the Budget Desk to be told that I needed a printout from DVLC giving details of any points on my Licence. Wasn't aware that this was needed but one of your staff was very helpful and in the end was able to take the van. You need to make this requirement VERY CLEAR and not hide it in the small print. We booked a Mercedes van but were given a Peugeot instead. The van was OK but I did not realise it would have AVIS signage in large red letters on the side!!!!!!!

simple process. very good they eliminated the use of paperwork and have the rental agreement send straight to you email. OOH Drop off process was easy

Was hoping for a smaller car than Peugeot 208

I would have preferred to have known about the security hold ahead of time

The car provided was totally unacceptable. Unfortunately numerous issues I noticed shortly after leaving the rental location. The car was dirty inside and out, significant damage to the exterior, and was not full of fuel (despite being marked otherwise on paper) - essentially the car was clearly not prepared for hire. After booking a medium hatchback I was provided with a 1.0 ltr Fabia estate which had some mechanical issues. Due to lack of "availability" at my local branch I had to drive 60 miles to get it replaced. Definitely won't be renting with Avis/Budget again anytime soon.