I think the above says it all. Almost 3 hour wait and no apology from anyone , terrible organisation and then got charged 40 quid extra for a quarter tank of petrol for a car that costs 50 pounds to fill up.

pick up process in need of upgrading, car overall o.K.

The staff were very pleasant and everyone spoke English. There was definitely pressure to spend more money at the desk (for insurance, car upgrade, etc.), but that is not unusual. Very pleased that we were able to drive to Switzerland, France and Monaco with no extra fees. We booked a "Fiat 500 or similar" and got a fairly new Fiat Panda.

Excellent platform. The Price Drop Protector automatically re-booked us for a lower price, which was a nice surprise. But more importantly, this is the only platform I have found that provides clear information on insurance as well as cross-border travel fees.

The least painful hire car pick-up I've experienced.

Make it more obvious - much more obvious - that the voucher needs printing off.

was a very good car Ford Kuga automatic at a great price; process went smooth just have to do a good verification when getting the car