QEEQ

Good price but questionable customer service.

About Easirent: 7.3 /10
35 mins to pick up in 2 degrees Celsius, the van was waiting at the wrong bus stop behind a bus and with no signage on the front. The driver did at least help me with one of my three cases once we had finally found each other. Check in was complicated because of having to use the self check in machine, even though there were no other customers present and at least two staff working on the desk. The first vehicle issued was not read worthy due to a defective passenger-side mirror, which should not have been released for rental. The vehicle was swapped when I complained. The car was collected in the dark and covered in overnight moisture so some damage was not noticed on the rear driver-side wheel arch; this was only found when I reached my initial destination. Vehicle collection should be arranged in a well-lit area to ensure that no such damage is missed by the renter. The vehicle ran well and is comfortable. The shuttle can does not run frequently enough so I was waiting almost 30 mins after dropping off the vehicle to return the airport.
About QEEQ: 10.0 /10
All good. I received a price drop 'discount' prior to picking up the vehicle.
Reviewed: Mon, Nov 11, 2019
Economy | Ford Fiesta or similar

Relevant Reviews on Easirent MANCHESTER AIRPORT

L.McCann

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Mini | Toyota Aygo or similar
“Terrible beyond words”
About Easirent: 3.0 /10
We abandoned the car we had paid for before even getting to the counter as the service was so slow. We feared missing our return flight if the drop off was as slow. Staff fiddled about chatting to each other, answering what appeared to be cold calls on the phone while customers stood and waited. We paid £130 for a taxi to Chester and back when we had already paid for a car, that alone should tell you how bad the experience was.
Reviewed: Thu, Jul 18, 2019

B.Strother

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Mini | Fiat 500 or similar
“Not brilliant. I'll book elsewhere next time. The overall score does not tell the full story.”
About Easirent: 6.3 /10
The car was quite dented. I took a video before using it so that I had proof if there was any dispute over the damage. being attributed to me. I only did 67 miles int he car and found I had to put 3 gallons into it at the end when clearly it couldn't have been a full petrol tank. A Toyota Aygo will do more than 23 miles to the gallon.
Reviewed: Mon, Jun 10, 2019

r.alderman

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Economy | Ford Fiesta or similar
“Easy!!!!”
About Easirent: 8.7 /10
The car a Renault Kaptur was absolutely awful but that's Renaults fault
About QEEQ: 10.0 /10
Excellent no problems
Reviewed: Tue, Apr 9, 2019

JWW

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Standard | Volkswagen Passat Estate or similar
“Never again, go to Green Motion if you want budget or pay a little extra to go to hertz, Avis etc”
About Easirent: 5.0 /10
Not enough staff on arrival, very slow check in process despite there only being three people in front of me it took over an hour to collect the car! Staff complaining about everything all in all it was a total shambles!
Reviewed: Tue, Apr 2, 2019

Michelle

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Compact | Ford Focus or similar
“false information prior to arrival, which caused issues”
About Easirent: 4.7 /10
Provided information from the website and from calling head office that I could use electronic confirmation of address. On arrival o was told that this was not possible at this branch so I would have to pay for the check, which consisted of a 30 seconds phone call. I was then told I would have to pay 95 pound for fuel deposit, and that the insurance I had purchased was pointless. I ended up not being able to hire the car as despite using the card successfully for other purchases I was told the pin was necessary for the deposit payment. No help and was left stranded.
Reviewed: Sat, Jan 26, 2019

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