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Live chat Email us Service Code: 3762620088
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 3762620088
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Book direct - don't use these clowns

Reviewed: Tue, Oct 8, 2019
About AVIS: 8.7 /10
Despite booking over a week previously so that Avis would have plenty of time to set things up, when we arrived they did not have our car ready (Merc E Class) and did not have anything comparable to offer. After calling their associates, the only available alternatives were a monstrous Merc G Wagon (imagine trying to park that in the land of the Fiat 500) for more money, or a BMW 3 Series Touring. We took the BMW. Then we were informed that the insurance that we'd already paid for via Easyrentcars would not offer adequate cover, and for fully comprehensive cover we had to book with Avis. Given that we'd already had a car damaged in a car park in Italy on a previous trip, we felt that we had no option but to comply with Avis' advice.
Luxury | Mercedes-Benz E Class or similar

Relevant Reviews on AVIS in Italy

A.Ohana

View more >
Mini Van | Ford Galaxy 7 Seats or similar
Reviewed: Tue, Dec 3, 2019
About AVIS: 9.0 /10
We booked the vehicle for 8:30 am. When we arrived at 8:35 the branch was still closed. The clerks arrived only around 8:45 and the whole process until we left took over half an hour. When we returned the vehicle we arrived at 9:15 am and the clerk asked us to wait until he was done with another customer. A process that took him a long time. He then told us he owed us a high amount because we were late. He said the vehicle was delivered to us at 8:38 ...
About QEEQ: 10.0 /10

T.C.

View more >
Economy | Renault Clio or similar
Reviewed: Tue, Oct 29, 2019
About AVIS: 9.7 /10
There is nobody at rental return Location with little instructions or signage to bring key back to desk. Can be improved
About QEEQ: 10.0 /10

JKozina

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Medium SUV | Jeep Compass or similar
Reviewed: Wed, Aug 14, 2019
“Not happy with the overall service received. Rentals should be quick and simple on holidays time is”
About AVIS: 7.0 /10
Poor customer service just could understand both he and she. English was Terrible. Not to mention it took over 1hr to pick up the vehicle. Speaking to the customers waiting around they also we're waiting over 1hr.
About QEEQ: 7.0 /10

G.Schaefer

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Luxury | Mercedes-Benz E Class or similar
Reviewed: Mon, Jul 15, 2019
“reasonable.”
About AVIS: 8.3 /10
Shame that a company which has a slogan :"we try harder" provides just 1 out of 11 counters for pick -up service.
About QEEQ: 10.0 /10
A pity that we have neither received the car we booked nor got a car from same category.

A.Hilmarsson

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Medium SUV | Jeep Compass or similar
Reviewed: Tue, May 28, 2019
“Horrible at AVIS - never had such a bad experience with a car rental”
About AVIS: 4.0 /10
My expectation was to receive what I ordered as I got a confirmation from AVIS about the availability. When arriving I was informed that the only car available would be a FIAT - which was nothing like a SUV car (Jeep). As I received a confirmation letter, I did not surch any further. And that is probably the "trick" that they play with the customer. When you arrive in the morning you have almost no other option but to take what they "offer" you. What can one to - ofcourse I would like to walk out, but then you have to start checking other options, and that would probably take many hours - and then the day would be ruined. I know that this type of car (FIAT) was not the same price category. I was not offered an upgrade /the offered me a VAN - which I did not accept/. I was not offered a "good deal" if I would accept the FIAT. I asked for Mercedes cars they had (2 ea) but they were not willing to upgrade me - asking for more than double the original price for the SUV. /I saw only four cars, FIAT and two Mercedes and a Van/. I have never experienced that a rental would not upgrade a person when the promised car is not available. I was then offered a Volvo V60 - which I had to accept as I was not offered anything else close to what I ordered. I was informed that I had to wait 10 minutes for it. It turned out that I did not receive a car until more than one hour after arriving to the rental. No "sorry" from the staff about all this "blunder" on their behalf. Just stating that the "computer" sent out the confirmation - like AVIS was just "free" therefore! (The person servicing me did not speak English - which was not helping, but one can of course not expect that at a small local rental, and that was not any issue). The car had not been washed - it was dirty inside/out. The car was "ok" though, but not a SUV as called for. This was not a good start on the day for me.
About QEEQ: 10.0 /10

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