Could be better and smoother...

K.Beh

Australia

Reviewed: Tue, Sep 17, 2019

About Apex: 8.7 /10

I have expressed my comments via their customer survey that the car seat we rented are not up to standard (the cleanliness, the condition and etc.) others (their services and car conditions) are definitely up to standard.

About QEEQ: 8.0 /10

I spent a lot of times in clarifying whether the rentedcar can be brought to ferry ride. I initially checked with your CS that budget car rental allowed us to do that . At the end, we got replied from budget that it doesn’t allow. This is quite frustrating with the clarifications. Different parties provide different replies.

Apex

Melbourne

Australia

Medium SUV | Mitsubishi Outlander or similar

1 days rental

Relevant Reviews on Apex Melbourne City

V.Khuu

Australia

1 days rental

Full Size Van | KIA Carnival or similar

Apex

Melbourne

Australia

Reviewed: Thu, Mar 26, 2020

“Very smooth and price is good.”

About Apex: 9.7 /10

Very friendly staff (Geof) at Southern Cross Terminal.

About QEEQ: 10.0 /10

Very good web page for booking

Australia

1 days rental

Economy | Hyundai Accent 2 Doors or similar

Apex

Melbourne

Australia

Reviewed: Thu, Sep 26, 2019

“Satisfying car rental experience overall.”

About Apex: 9.0 /10

The counter staff member at Apex Melbourne city office was extremely helpful and pleasant. The car was fairly new, clean and in good condition. Overall, we were happy with Apex car rentals and would use them again.

About QEEQ: 8.0 /10

I initially chose Easyrentcars.com as a booking platform because they offered the best deal for a one way rental from Melbourne to Sydney.

Australia

1 days rental

Mini Van | Hyundai Imax or similar

Apex

Melbourne

Australia

Reviewed: Mon, Apr 15, 2019

“Old car and disorganised service”

About Apex: 6.3 /10

The car had not been cleaned, the outside was still dirty, the seats were stained from liquid spillage, carpets and foot rests were dusty and dirty. The child seats had not been cleaned or wiped over either. We had to wipe over the car and seats ourselves. The car was quite old, the doors sometimes became jammed, the key lock did not always work and it did not have a reversing camera for safety. One should be installed. the child seats had not been pre-installed upon pick up so I had to wait for them to be installed and they did not have a tether extension for one of the child seats so we couldn’t install it where we wanted to along the back row of seats. This is something that the company should stock, they are inexpensive and easy to use. There was no manual in the car so we couldn’t work out if we were using the anchor points correctly. It was dark and the employee didn’t even have a torch so we both had to use our phone lights- absurd! Pick up time took close to an hr, one employee at the desk either didn’t know how or couldn’t process my pick up so we had to wait for the other employee to finish his phone call.

About QEEQ: 9.0 /10

Fast email communication, happy with service

J.Wilson

Australia

1 days rental

Intermediate | Kia Optima or similar

Apex

Melbourne

Australia

Reviewed: Thu, Apr 11, 2019

“Reasonable price, disappointing service, and defective car”

About Apex: 5.3 /10

Very disappointed to be issued a car which, once you got into daylight (as opposed to being in the Southern Cross car park) had a damaged windscreen. This was reported ASAP (within an hour), but only suggestion was can you swap it over when you get to Sydney, some 750 kms.

About QEEQ: 7.0 /10