Overall experience was very good.

事前予約をしていましたが、受付に予約をしていない人など何組も並んでいて、30分待たされました。スタッフが2人居たから、事前予約の方と分けて受付けしてもらいたいです。

事前予約をしていましたが、受付に予約をしていない人など何組も並んでいて、30分待たされました。スタッフが2人居たから、事前予約の方と分けて受付けしてもらいたいです。

The car was not washed properly while pickup

I have been charged for a GPS I returned on the pick-up day despite it being returned and supposedly refunded as the car already had one. The customer service for the pick up and drop off was abysmal at best. EasyRentCars App was great, but Budget were unable to deliver. I would not use again, and I’m still having difficulties getting my refund for the GPS. The car was dirty on collection, it was a lesser model, and only had half a tank of petrol (not a full tank).

N/A

Counter staff at Budget Desk at DFW was very rude.

I got Hyundai accent which is smaller then the car I expected to get (Ford focus or similar).