Good

The agent at the counter was friendly and found my reservation quickly. I booked a Chevy Malibu online. As I arrived at the end of the day they were out of inventory. The agent upgraded me to a brand new mini van without any extra costs.

I have been charged twice with no explanation why or contact from thrifty. The agreement on pick up and return after the car was checked said $52. We got charged that. Then several days later they have made a further $62 charge which was not agreed and I have not been invoiced for. Not happy in the slightest.

should have explain all the additional charge to the customer

The original car that was rented (VW Jetta) had very stained cloth seats. Fortunately, we were given the choice of another car (Chevy Cruze) which was acceptable.

Generally satisfactory. Only issue was that the booking confirmation given to me never appeared in Thrifty's website causing me to wonder if the reservation was legit. In the end all worked out.

Great value for money choice. They gave us a almost new car in an excellent condition. Very friendly staff. Overall a perfect experience.