Got made to buy insurance that was twice as expensive as the car rental. They claim it’s because we booked through a third party and get bad rates. Extremely inefficient car pick up and drop off process - the person whole checks you in then takes you to the car before coming back and doing the next customer. Waited 90 minutes. Also had to wait for someone to inspect the car when dropping off - took around 45 minutes.

Won’t be booking through this company again as insurance isn’t included and isn’t an option, so we ended up spending the same amount on insurance (or in this case almost twice as much) as we did on car hire through QEEQ. Absolutely ripped off and ruined the whole process. Over $600 AUD to hire a Suzuki hatchback for 4 days is not good value

They never answered us when we arrived so we couldn't get a car when we arrived. We had to pay for a taxi and our 5 day trip to Mexico was ruined

Muy bueno el servicio pero si deberían ser más claros en los temas de seguros y depósitos

Ninguno

- Opportunity on improve picking up process - Customer mindset training - Better lobby and facilities - Improve and make easier the process - All Customers show been dissatisfaction in the time I was - Setting of indicators of satisfaction

I waited too long to get my car and people were rude