QEEQ

very good besides for extra hidden small charges

About Budget: 10.0 /10
was good. didn't realise there was an extra charge for emergency breakdown and another charge for fuel fee even if you return it full. Don't like the hidden costs but otherwise all was good.
About QEEQ: 10.0 /10
Reviewed: Tue, Aug 13, 2019
Intermediate | Hyundai Elantra or similar

Relevant Reviews on Budget BD Lanzarote

P.Fellows

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Compact | Citroen C4 Cactus or similar
“Car great but service at check in not so good”
About Budget: 9.3 /10
We waited around 30/40 minuties in the collection que for our vehicle, service seemed really really slow for each customer even though there were two members of staff dealing with customers and a third behind a computer. When it eventually came to our turn, we were told about the deposit if £1950 to put onto a credit card this was fine as we had taken out our own damage waiver Insurance. The staff member asked if we wanted to upgrade so £0 deposit on a credit card when we said no thankyou she seemed quite shocked and checked we were sure. We had booked a group c vehicle c4 cactus or similar, we were given paperwork to sign for a vw polo when we questioned this and asked is that not smaller will we fit, we were told yes you will be fine there is only three if you. We said we would go see the car and see if the size was enough for us as we just wanted to get on our way after a long wait. We walked away and decided to look online, seeing that a vw polo is smaller and is group b vehicle we returned to the desk again and joined the que after a few minutes the lady that had served us noticed we were back and approached us we explained about the different group and that we would just like the car we booked and paid for in the same group. We waited again and after a few phone calls we were then allocated a Hyundai i30 and so went to collect that. While waiting for the car to arrive we saw the couple before us who had still not left either they were on there third car the first one had an issue (can’t remember what) and the second one had a flat tyre they had been told it’s fine just take the car and you can get the tyre blown back up. Why would any customer just landed for there holiday want to do that?? And what if it couldn’t simply be blown up? This demonstrates really poor customer service. At the desk when we asked about getting the polo we were told there are no c4 cactus we’ll surely then you should upgrade us if you don’t have what we purchased not downgrade
About QEEQ: 10.0 /10
Booking was fine and easy to do
Reviewed: Sat, Aug 10, 2019

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Compact | Volkswagen Golf or similar
“No hard sell to by insurance. No Hassle”
About Budget: 9.6 /10
It did really. Almost new car .only done 1000 kilometres.
About QEEQ: 10.0 /10
Reviewed: Wed, Aug 7, 2019

Steve

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Compact | Citroen C4 Cactus or similar
“Be careful of additional charges”
About Budget: 6.7 /10
Wait to be seen by staff was close to 1 hour and then found subsequent to getting home that there were additional charges that i paid that should not have been there. Would not use again.
About QEEQ: 8.0 /10
Reviewed: Thu, Apr 25, 2019

R.Birkinshaw

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Economy | Volkswagen Polo or similar
“Good value and easy to use.”
About Budget: 7.7 /10
budget / avis believed car was not full to fill fuel policy. Had to persist and show the print out. A little frustrating. Also car needed a service and had a fault gearstick.
About QEEQ: 8.0 /10
Reviewed: Wed, Apr 24, 2019

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Economy | Volkswagen Polo or similar
About Budget: 7.7 /10
Car condition sheet was incorrect - unfortunately I didn't notice this at the time of pickup. Still hoping they don't try and pin the damage on me...
About QEEQ: 8.0 /10
Hard to find as not clear that Budget and Avis were the same thing. Could have been made clear by EasyRentCars.
Reviewed: Sun, Apr 21, 2019

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