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Terrible experience

About RIGHT CARS: 2.0 /10
Arrived at the Orlando airport with a prepaid reservation. The agency did not exist! The phone number at the invoice was out of service. We're told it went out of business. We had to rent from another company.
About Qeeq: 8.0 /10
Reviewed: Fri, Aug 9, 2019
Intermediate | Hyundai Elantra or similar

Relevant Reviews on RIGHT CARS in United States

Fl. tourist

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Compact | Nissan Versa or similar
“not a satisfied customer and will not rent from them again.”
About RIGHT CARS: 6.0 /10
The car rental was away from the airport. I purchased the additional insurance prior to renting the vehicle, but the service person insisted that it was not for full coverage and almost refused to rent until a purchased the additional insurance at the counter. We were unable to locate the gas door which was under the armrest on the door. We had to return the vehicle to the rental car return and go back to refill when showed how to open the gas door.
Reviewed: Tue, Nov 12, 2019


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Standard | Hyundai Sonata or similar
About RIGHT CARS: 4.3 /10
I reserved the vehicle for pickup at12pm and dropoff at 12pm. My flight arrived at 7pm. The representative didn't want to change the rental time. He was nickel and dimeing on the car insurance. I already had insurance on my own vehicle, so I wanted to transfer the coverage to the rental, but he didn't want to, this way he could make more money on the agreed upon price. The vehicle wasn't the agreed upon vehicle. I wanted to end the weekly rental early, but I was told there's no refund. Guess I won't be using RIGHT CARS anymore. Definitely not customer friendly.......
Reviewed: Thu, Oct 17, 2019

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Economy | Ford Fiesta or similar
“Bad car rental agency”
About RIGHT CARS: 6.3 /10
They tell everyone there who is using their own insurance, that their property coverage isn't high enough, even though they have different values and the only notice is the liability amount minimum required... thereby forcing everyone to get additional insurance. There isnt communication on how to find the car rental place. Thereby making it a long and confusing search.
Reviewed: Thu, Jun 13, 2019


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Compact | Nissan Versa or similar
“For canadiens paying insurance extra. Plus deposit of 2000$ gas 1\4. Did not clean the car”
About RIGHT CARS: 4.7 /10
Do not go there,
About Qeeq: 8.0 /10
Reviewed: Mon, Apr 15, 2019


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Special | Compact Or Larger - Vehicle Determined On Pick-up or similar
About RIGHT CARS: 2.0 /10
Do not rent from this fraudulent operation. First, when I booked an ''airport pickup'' I did not realize I would have to take TWO shuttles to get there, this took about 1 hour. But this was the least of my problems. Right-Cars is a literal scam operation. I really cannot understand how with countless reviews confirming mine that they are still in business. I wish I had read the reviews BEFORE my trip. So here is how the scam works: 1) They offered a price that appears cheaper than the others online, so I booked my car. 2) Once you get to their counter they say that you have to pay for their damage and liability insurance. I said that my card covers that. They replied that my card would cover damage but I still had to pay liability insurance unless I had my own. Luckily I had proof of my own personal liability insurance with La Capitale Insurance and presented it to them. He said that he would just have to confirm with his manager that this insurance was acceptable but that their manager was not there at the moment. He told me that in the meantime I would need to sign acceptance of their insurance for 169,40$ USD and give an additional 200$ USD deposit but not to worry as they would not actually claim it from my credit card company. They said it was just a deposit. 3) They force you to take their ''SunPAss for tolls'' and when I said I did not want it (at 15$ USD per day plus toll charges) they became very rude and aggressive. I should have left right there and then but to rent somewhere else last minute was 3 times the price so I decided to still accept the car. The car was dirty and old. When I got back from my trip they billed me all the above extras without my authorization. My credit card company is now suing them to get refunded. Whatever you do STAY AWAY FROM THESE THIEFS!!
Reviewed: Mon, Feb 11, 2019

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