Dissapointing

I upgraded to a VW T-ROC. It was a great car. Would definitely drive it again.

It is a great booking platform. I hired from Prestwick location, the address and phone number should reflect that once car has been booked.

The whole process was quick and easy. All the staff I encountered were extremely polite, friendly and professional. I will definitely use Europcar again and will highly recommend to family, friends and colleagues.

Lovely car better than expected and allowed plenty of room for packing and comfort. Delay at collection was only due to increase customers collecting at the same time, but team members were polite and friendly

Easy navigation and good communication throughout

The drop off experience was abysmal. The location was closed for our planned drop off time and nobody communicated anything to us. There was no drop box available as the business park was locked. We then called customer service who was unhelpful and proceeded to put us on hold for 45 minutes before hanging up on me. We decided to take the car to Luton airport as it was the nearest open location. The young man at reception was helpful, but I was already fuming about the additional time and stress we had to go through to drop off the car.

Staff at collection very helpful