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+86-1089171020
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00308 491 0209
From other countries or regions
+1-8007618913
Live chat Email us Service Code: 3701794088
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 3701794088
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Below expectations.

Reviewed: Mon, Jul 29, 2019
About Routes: 6.3 /10
Wasn't a Corrola but a equivalent KIA. That was frustrating. It is 5 days now and they didn't reimburse the security deposit yet. Security deposit is also very high (500 CAD).
About QEEQ: 10.0 /10
Good.
Intermediate | Toyota Corolla or similar

Relevant Reviews on Routes Vancouver Airport

m.iqbal

View more >
Medium SUV | Nissan Rogue or similar
Reviewed: Sun, Dec 1, 2019
About Routes: 6.3 /10
Customer service was just okay Pick up service from airport was very poor
About QEEQ: 9.0 /10

View more >
Intermediate | Toyota Corolla or similar
Reviewed: Wed, Oct 9, 2019
“Customer service at Routes needs work”
About Routes: 8.3 /10
The car was fine. When we arrived at the airport, the pickup car drove right by us (at the appointed place) without checking to see if anyone was waiting for them. When I called the desk to advise, the lady that answered the phone was rude. At the desk upon arrival to Routes, the gentleman was very helpful, and the woman that checked us in was nice, but overall (other than the main guy) didn't seem to care. When I went back in to check on the blinking oil light on the car, there were 3 people just standing around playing on their phones (the helpful guy was on the phone with a customer), and no one acknowledged us until there were 3 other people in the line as well. Return went a little smoother, and no problems with shuttle back.
About QEEQ: 10.0 /10

A.Kirchin

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Medium SUV | Nissan Rogue or similar
Reviewed: Wed, Sep 25, 2019
About Routes: 6.7 /10
It took over an hour for us to be collected and then 40 minutes at the desk when we got there. The car I got was not what I ordered. It was a van, not an SUV. But that was the same for everyone. Nobody got what they asked for. Check in was hectic. The car was dirty and didn’t have a full tank. The website of Routes is not understandable.
About QEEQ: 7.0 /10
It was fine.

D.Sampson

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Full Size Van | Dodge Grand Caravan or similar
Reviewed: Mon, Jul 29, 2019
“This rental experience was a calamity of disorganized staff and unprofessional efforts by Routes !”
About Routes: 3.3 /10
The shuttle from the airport was a horrendous THREE HOUR experience due to mainly traffic. Once at the Routes office yet another agonizing 50 minute wait due to inconsiderate and inexperienced staff. After 35 minutes to get through the sign-in, the pre-inspection found the vehicle was NOT clean and ready, the lot jockey collided with another vehicle in their lot rushing it over to the cleaning bay. Another vehicle was brought in, NOT clean, so we had another 15 minute wait to finally get our “not to clean” vehicle ! This four hour + fiasco set us nicely into Vancouver rush hour traffic which was not in my plans considering we landed at YVR at at 12:45pm

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Large SUV | Dodge Durango or similar
Reviewed: Fri, Apr 19, 2019
“Smooth process”
About Routes: 9.3 /10
I got an excellent deal through and was very pleased with their service AAA+
About QEEQ: 10.0 /10
Good, easy to use service, highly recommend

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