QEEQ

Budget counter staff was not friendly.

About Budget: 5.7 /10
They put the full insurance without my knowledge and charged my credit card, after return they waved the charges but was not happy about the charges and still 10$ was extra not sure for what they charged?
About QEEQ: 9.0 /10
Reviewed: Sun, Jul 21, 2019
Mini Van | Chrysler Pacifica or similar

Relevant Reviews on Budget Los Angeles International Apt

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Mini Van | Chrysler Pacifica or similar
“Good car, poor service”
About Budget: 7.7 /10
The counter attendant (Patricia) was very rude and unpleasant. She tried to sell us all sorts of upgraded cars and services we didn't need and as soon as she realized we don't want them, she started behaving in a very unpleasant way and wouldn't even respond to our questions.
About QEEQ: 8.0 /10
Reviewed: Wed, Oct 23, 2019

k.seyed

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Economy | Ford Fiesta or similar
“Very good service”
About Budget: 8.3 /10
Please try to provide us with 4 door cars which gives a bit more space.
About QEEQ: 10.0 /10
Reviewed: Mon, Sep 16, 2019

L.K

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Medium SUV | Ford Escape or similar
“Horrible customer service experience with a nice car”
About Budget: 7.7 /10
When we picked up the car on the 14th of August from Los Angeles Airport, the counter staff member called Bruce was absolutely terrible. It was probably one of the poorest customer services I have experienced in my life. He was rude, bullying and even tried to sell us extra insurance even though we had bought the full insurance package covering everything there is. He was mocking us and had an attitude as if he was supreme. I don't understand how can you have a person like that on the job. Never using Budget again for renting a car, if that is what the company wants to represent. I would appreciate if you would forward this feedback to his manager.
About QEEQ: 10.0 /10
Reviewed: Sun, Sep 1, 2019

K.Schwartzlose

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Large SUV | ford Explorer 7 Seats or similar
“Very easy and reliable renter”
About Budget: 9.0 /10
Only thing missing were how to handle tolls on highways with the device installed in the vehicle and how to pay the tolls after rental. Also it could be nice to have a more clear overview of requirements regarding insurance, it’s always a jungle!
About QEEQ: 10.0 /10
No comments all worked just fine
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Reviewed: Sat, Aug 3, 2019

HL

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Large SUV | ford Explorer 7 Seats or similar
“Unpleasure customer service in pickup counter”
About Budget: 6.3 /10
In the beginning, the customer service staff kept saying that there was no available booked car and tried to ask me to upgrade. After negotiations for a while, I finally got another car in the same class as what I booked. When I picked up the car, the tire pressures were something wrong. But luckily, the on-site staff helped me to fix it.
Reviewed: Tue, Jul 30, 2019

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