I booked an Audi A3 but was given a VW T-Cross instead. The car's condition was mediocre, and the chassis started shaking at a speed of 100 km/h.

This company offers good value for money.

Very dissatisfied! Due to the dim lighting in the parking garage when returning the car, I took off my sunglasses and placed them in the center console storage! Then the car rental company said they couldn't find them! The rental platform said I would have to wait until the 9th for staff to handle it! Such a big company, but with such poor standards!

This time we rented a car from Europcar, a well-established European car rental company. We picked up the car at Frankfurt Airport in Germany. The car was very new, and we didn’t encounter any forced insurance sales. Despite our not-so-great English, the counter staff was very patient with us and provided good service. We returned the car at a drop-off point in downtown Vienna. Since it was a Saturday and the rental company was closed, we followed the instructions for self-service return, parked the car in the designated spot, and dropped the keys in the box. The pick-up and return process went very smoothly.

The counter location is very obvious.