The rental company offers a 24-hour hotline with services like towing for 8 Swiss Francs per day. However, when I called, no one answered. This was the only number to call in case of issues. The Europcar front desk explained that this hotline is outsourced to another company, and they don't know why this happened.

The car was very new, but the rental fees in Switzerland are too expensive.

Arbitrary charges, I've never encountered this in years of renting cars.

There were only two groups of people picking up cars, but it took a long time. The charged amount at pickup was higher than the order amount, allegedly a deposit, but it wasn't refunded for a long time. When returning the car in the evening, there were no staff available for discussion. The only positive was the convenience of returning the car.

Thanks Europcar, I got an upgrade

Entire process is so simple, UI is impressive!