Excellent

Very satisfied, I have rented from them multiple times.

So-so

Italian roads are very narrow, so we booked a small car. However, when we went to pick up the car at the scheduled time, the rental company didn't have the model we reserved and we ended up with a larger car. Although it was more comfortable to ride in, it was harder to drive and fuel costs were higher. The front desk staff was quite helpful despite limited English skills and even tried to sell us insurance, which we declined after clarifying the details. Be mindful when picking up your car.

This was an extremely poor car rental experience! This company has no office at Palermo Airport. There are only people handling the cars in the parking lot. Picking up the car went smoothly, but when returning the car, we couldn't find anyone, causing us to miss our next flight. We had to spend over 1000 euros to buy four tickets to Rome and activate subsequent ticket packages as compensation. Because we couldn't return the car on time, we lost a total of 1400 euros! Additionally, they count the rental time by the day if you exceed 24 hours, which is very unreasonable! I strongly advise against using this car rental company!