Fair to middlin’

The service was prompt, and the COVID-19 precautions were well-implemented.

The friendly professionalism of the yellow taxi (van) driver, on pick up and drop off was awesome. I ordered a Kia Ceed, which is classed as a crossover SUV. The Toyota Corolla I was given, describes itself, in its manual, as a sports hatchback, and being a hybrid, carried batteries below it's rear seat and boot. The resulting boot space was pathetic, barely accepting one large case. The second large case, and two smaller cases were placed along the rear seat, a dangerous option in the event of a forward collision.

The instructions about where to meet the transport at Inverness was not clear otherwise everything was very good

I had booked a compact 5 seater and was given a Mercedes A class which was in a good condition. Had no issues with the car. Was a joy driving that car! Very happy with Arnold Clarke's service. Merc A class is a bit of a squeeze for 3 in the back, so go for a medium SUV or a bigger car if you are a group of 5.

Got a cheaper deal by booking through EasyRentCars. Quick processing and helpful customer service. More elaborate wording for insurance would be helpful.

The car was exactly what we asked for and was brand new (15 miles on the clock)

Worked perfectly. Will use again.