Best customer service.

About East Coast: 2.0 /10
be aware that they don't provide you the car you ordered, when I was there to pick up the car, I realize that they only have the cheapest car of each category. I ordered Suzuki swift, they didn't email me before hand or tell me when Im arrive at the front desk but give you a paper to collect it straight away at the garage. when you ask them why it is not the car you picked, they didn't even bother to apologize but just tell you one word "similar".
Reviewed: Tue, Jul 2, 2019
Economy | Suzuki Swift or similar

Relevant Reviews on East Coast Car Rental Brisbane

Suyash Mandal

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Intermediate | Toyota Corolla or similar
“Good service by East Coast.”
About East Coast: 10.0 /10
Ecellent service by the counter staff. However, I had to wait for around 20 minutes until my turn came.
About QEEQ: 10.0 /10
Reviewed: Sun, Feb 2, 2020


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Medium SUV | Mitsubishi Outlander or similar
“Average at best”
About East Coast: 6.3 /10
Thought we were getting a Mis Outlander ended up receiving a Honda CRV which had no go at all. Put your foot on the accelerator 5 seconds later you'd get a reaction. Which was highly irritating on a long drive. Had a couple of sarcastic comments from the service guy at the desk as we didn't want to pay for the added insurance which was more expensive than the car hire!
About QEEQ: 8.0 /10
Reviewed: Tue, Sep 10, 2019


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Intermediate | Toyota Corolla or similar
About East Coast: 5.3 /10
Car was dirty and old. Tyres were not very good (especially for QLD wet weather). To pick up the car took around 30 minutes due to an issue with the customer before me, plus around 10 minutes as the staff made an error with my car. Then another 10 minutes to get the car checked and signed off before I could leave. Paid $240 for 4 days, would have been acceptable price if the car wasn’t so old, dirty and worn!
About QEEQ: 10.0 /10
Very easy to make a last minute booking
Reviewed: Thu, Apr 11, 2019

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