Nil

Very friendly staff (Geof) at Southern Cross Terminal.

Very good web page for booking

Generally okay, but I didn't expect there was compulsory deposit for accident.

Good

I have expressed my comments via their customer survey that the car seat we rented are not up to standard (the cleanliness, the condition and etc.) others (their services and car conditions) are definitely up to standard.

I spent a lot of times in clarifying whether the rentedcar can be brought to ferry ride. I initially checked with your CS that budget car rental allowed us to do that . At the end, we got replied from budget that it doesn’t allow. This is quite frustrating with the clarifications. Different parties provide different replies.

The staff are always very friendly. I’ve been booking with apex quite frequently and they never fail with impeccable customer service and the cars they provide are very nice.

Everything was fine apart from upon pick up the member of staff was very rude and abrumpt, and also on his phone the whole time. My second visit the member of staff was alot friendlier and offered me an upgrade.