Old dirty interior AVIS car

Dropped car off on time, no problem, but told there is a net charge of $108.03 The desk staff could not explain why! I was told only the manager could waive this charge, he was on the sick. I have emailed him and have not as yet had a reply!

QEEQ.COM booking worked well but very upset when I returned the car to be told there is a $108.03 extra charge. I might need QEEQ.COM help to sort this out.

I got later than expected to the Avis office, after midnight some people in line but moving fairly. We got a Ford Expedition instead of a Suburban, unfortunately it had some problem that made the engine to over heat, that night I was unable to identify the problem because we drove 5 min to a nearby hotel, it was until next day while we were driving to our destination when we found out. I waited 4 hours in a parking lot for a tow to get the unit replaced. This issue made us to lose almost all day, I got the replacement unit aprox. at 4 pm I was taken to Budget to get the replacement car, the manager JORGE made an excellent job to take care of it ASAP and were given another Expedition but in much better shape than the first one. Return was fast. It was unfortunate to have a car with a mechanical issue, probably only short of coolant but who knows, not to risk it when you travel. The process of the replacement could have been much faster, not very good communication with service providers.

Reservation process was simple, fast & convenient.

One of the fastest counter services I’ve had.

Avis at RDU makes everyone wait forever. This has been happening ever since I moved to the RTP area, i.e., since August. While I am an AVIS preferred customer, I find that I could not use my "Wizard" or AVIS preferred number for this booking and therefore have to wait in line - it has never been less than an hour waiting time. If they assign you the car quickly, you'll spend 30+ minutes waiting for the car to actually become available. Or you might just spend an hour standing in queue. My flight from New York was 1 hr 48 minutes long. I spent 1 hr waiting in line at Avis RDU. I have also rented from Hertz/Thrifty in the same RDU location. Their process was painless and swift. The staff at AVIS is trying their best but obviously something is not working. I think it's because the staff are so polite that customers like me return time after time despite the frustrating and lengthy pick up process.

I really like Qeeq. I found them through Kayak. Its a huge relief for me to have the collision damage included, even though I normally waive insurance because I have my own. The affordable prices don't hurt either. My one complaint is that I cannot use my loyalty number when booking though Qeeq, which can result in huge wait times and sub optimal experience at car counters. Rock on, Qeeq! Going forward, I would be open to buying the toll option and other add-ons via qeeq. I feel like you would get me the best offers.

AVIS, that is the company I always trust!

Excellent.