QEEQ

Waited over an hour to be picked up.

About KX Car Rental: 5.0 /10
When we arrived at LAX, we called KX Car Rental for pick up. We waited at the car rental pick up shuttle area for over an hour and no one showed up. We had to call again and apparently they were waiting somewhere else. We were very disappointed in the miscommunication.
About QEEQ: 10.0 /10
Communication for pick up could definitely improve.
Reviewed: Fri, May 24, 2019
Intermediate | Nissan Versa Note or similar

Relevant Reviews on KX Car Rental in United States

E.Alcaide

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Full Size Van | Toyota Sienna or similar
“customer service is excellent”
About KX Car Rental: 8.0 /10
Even communication is a little bit harder but have excellent service.
About QEEQ: 8.0 /10
Reviewed: Wed, Jul 31, 2019

l.chen-dudenhoeffer

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Intermediate | Toyota Corolla or similar
About KX Car Rental: 10.0 /10
Yes
About QEEQ: 10.0 /10
Will the car again with kx
Reviewed: Tue, Jul 16, 2019

Georgia Sharp

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Intermediate | Toyota Corolla or similar
“Worth it! Very thick accents, but worth the price.”
About KX Car Rental: 6.0 /10
there were no deposits needed, which was amazing. Pickup at the airport was not done at the car rental pickup side, very confusing. The car had major damage to the door, which was very hard to see during pickup due to dark car in a very dark parking garage.
About QEEQ: 10.0 /10
Love this site. Easy to apply discounts, and some of the best pricing around.
Reviewed: Tue, Jul 2, 2019

J.Fenner

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Intermediate | Nissan Versa Note or similar
About KX Car Rental: 8.0 /10
When arriving at the airport I tried calling the rental company and there was no answer. Then finally I got through and was hung up on 3 times. Finally I asked if this was a scam. Never answered the phone with their car rental name and terrible phone skills. My husband told me to give them time and he was right. They finally text me and said stop calling he is trying to get me a driver. Would have been nice to have known that while talking to them instead of being hung up on! After our driver met us at the passenger pick up 30 mins later he was very personal and kind. I felt bad for feeling concerned once he took us to the car rental it was very small and low key he got our license and signed papers and we were on our way in less then 5 mins and did not want tipped. You need your own car ins card!!!!! Do not forget that bc u dont know that! But it was so effortless and not pushy or long lines. Then u contact that same driver of when to meet for drop off and that was just as easy he checked that the car was filled up and that was it. The car had some small dents and bruises and was well loved and a few strange spots on the ceiling but it worked for us and we really liked our personal driver. Could work on communication skills but over every rental company should trust their renters like this.company did! Very refreshing in a world like this!!!!
About QEEQ: 8.0 /10
Reviewed: Mon, Apr 29, 2019

B.Gates

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Intermediate | Toyota Corolla or similar
“Quick and Easy”
About KX Car Rental: 10.0 /10
Very quick rental process with very little paperwork. They didn't push extra options or insurance on me.
About QEEQ: 10.0 /10
Reviewed: Mon, Mar 18, 2019

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