This was a great car, for a great price, with free upgrade To a Buick Enclave. Thank You

Great car

Very easy to use

Budget initially directed me to a car that was not in the car park, I returned to the office where the staff found me an alternative car.

San Francisco pick up was very lengthy. We waited over an hour to be served due to high demand, low number of staff and low number of vehicles available. When we were eventually served we were told our booking was not for that location despite my reservation stating it was. I specifically chose that location being within walking distance of our hotel. We were told the car was the other side of San Francisco so ended up getting a taxi there. When we eventually arrived we were dealt with very quickly though. There is obviously a problem with the on line booking system in addition to organisation at the local branch in San Francisco.

My original booking had a carseat in it but when we got to the desk it wasn't on the file so had to may more than we were quoted